Therapeutic Support Worker

Company Overview

Striive Care is a values-driven, trauma-informed organisation delivering high-quality therapeutic residential care and NDIS services across Canberra and surrounding regions. We support children and young people to heal, grow and thrive in a safe, structured, and supportive environment.

We operate with purpose and clarity, guided by our values:

• Innovation – exploring new ways to make a real impact

• Motivation – going above and beyond in our support

• Purpose – empowering every young person to thrive

• Authenticity – building genuine connections

• Compassion – leading with empathy

• Transparency – operating openly and honestly

About the Role

As a Therapeutic Support Worker, you will play a vital role in the daily lives of children and young people in our care. You will work as part of a small team within a residential home environment, implementing trauma-informed, strengths-based practices that promote resilience and independence.

This is an active, hands-on role requiring emotional intelligence, professional boundaries, and a commitment to child safety.

Availability & Shifts

• Immediate start

• Permanent part-time roles

• Shifts include mornings (AM), afternoons (PM), and active overnight shifts

Key Responsibilities

• Provide consistent, safe, and nurturing care aligned with trauma-informed and therapeutic crisis intervention practices

• Maintain a structured daily routine and supervise activities including schooling, appointments, recreation, and life skills

• Implement individualised care plans and behavioural support strategies

• Record accurate shift notes, incident reports, and observations in line with regulatory and organisational standards

• Collaborate with clinical, casework, and management teams to support goal achievement

• Support the home environment with domestic tasks and transport duties

• Maintain a child-centred approach that values the voice, safety, and identity of each child and young person

• Promote a safe, structured, and inclusive environment that respects the rights, dignity, and cultural backgrounds of all children and young people

Skills & Experience

• Certificate IV in Child, Youth or Community Services

• Experience working with children and young people, preferably in residential care

• Strong written and verbal communication skills

• Understanding of trauma-informed and strengths-based approaches

• Ability to remain calm under pressure and manage challenging behaviours

• Flexibility to work a rotating roster (24/7 shifts, including active overnight and weekends)

Mandatory Requirements

• Valid ACT WWVP
• National Police Check - issued within the last 6 months
• Driving Licence Record - Required for each state you have resided in over the last 10 years
• International Police Check - If you have lived in another country other than Australia
• Valid First Aid & CPR

What Striive Offers

• Meaningful work that transforms lives

• A supportive and values-driven culture

• Ongoing training and career development pathways

• Access to free, confidential counselling for you and your immediate family

Child Safety Commitment

Striive Care is a child-safe organisation committed to safeguarding the well-being of all children and young people in our care. All applicants must undergo child-related employment screening, including a valid National Criminal History Check, registration under the Working with Vulnerable People (WWVP) scheme in the ACT (or equivalent), and other required necessary documents.

The successful appointment will be subject to the satisfactory outcome of all required screening processes, including National and/or International Criminal History Checks, WWVP registration, and the provision of other necessary valid/ updated documentation as applicable.

How to Apply

Please submit your CV and a cover letter addressing the selection criteria below via SEEK. To learn more about us, visit www.striivecare.com.au

Cover Letter – Selection Criteria (Mandatory)

1. Describe your experience supporting children and young people in residential or community settings.

2. Explain your understanding of trauma-informed care and how you apply it in daily practice.

3. Share an example of how you managed a challenging behavior and maintained professional boundaries.

4. How do you support a structured home environment while promoting independence and emotional safety for young people?

5. Outline your experience in working as part of a multidisciplinary team and your communication approach in high-stress environments.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Therapeutic Support Worker?
• Do you have a current Working With Children (WWC) Check?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have a current Australian driver's licence?
• Have you completed a qualification in community services?
• Are you available to work on a rotating roster?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)