$32,000 – $32,000EntryFull Time
What Revenue Cycle Management (RCM) contributes to Cardinal Health
Practice Operations Management oversees the business and administrative operations of a medical practice.
Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero.
Work Schedule
Fully Onsite in Twinsburg, OH
8:30 AM to 5:00 PM ET, Monday to Friday
Job Summary
The Revenue Cycle Management (RCM) Support role provides critical onsite administrative and quality support to remote RCM Analysts by ensuring hard copy claims and appeals are accurate, complete, and mailed correctly to insurance companies. This role serves as a quality checkpoint before claims and appeals are sent out, helping prevent denials caused by documentation or data mismatches.
This position handles physical mail, document scanning and indexing, validation of claims, appeals, and Explanation of Benefits (EOBs), and works closely with remote analysts and supervisors to resolve discrepancies. Accuracy, attention to detail, and comfort working with sensitive PHI are essential in this role.
Responsibilities
Provide onsite administrative support for the Revenue Cycle Management (RCM) team, including support for remote RCM Analysts
Receive, open, sort, and distribute inbound and outbound mail related to claims, appeals, and billing documentation
Perform quality checks on hard copy claims and appeals by validating information against EOBs to ensure dollar amounts, claim details, and documentation align
Identify discrepancies (e.g., mismatched claim amounts, incorrect documentation) and route issues back to the appropriate remote analyst or supervisor for correction
Prepare and mail corrected claims or appeal documentation to insurance payers, including rebilled claims when needed
Scan, index, and upload documents into OnBase and other document management systems
Complete indexing and maintain accurate document workflows to support timely processing
Ensure all required tasks are completed accurately and within established service level agreements (SLAs), quality, and productivity standards
Adhere to compliance, quality, and PHI handling guidelines at all times
Support additional administrative tasks or projects as business needs require
Qualifications
0-2 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Basic computer skills with the ability to navigate multiple systems
Strong attention to detail and ability to identify inconsistencies in numbers and documentation
Strong organizational, prioritization, and communication skills
Comfort working with confidential and protected health information (PHI)
Ability to work independently while collaborating with a remote team
Previous experience in a medical office, hospital, revenue cycle, billing, or healthcare environment, preferred
Experience with document management systems (e.g., OnBase), preferred
Intermediate proficiency in Microsoft Office, particularly Excel, preferred
Data entry or database experience, preferred
What is expected of you and others at this level
Acquires job skills and learns company policies and procedures to complete standard tasks
Works on basic and routine assignments
Selects correct processes from prescribed rules or guidelines
Work is closely managed and follows detailed instructions
Seeks regular guidance and advice from supervisor
Pay rate: $16.50 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 07/04/2026 *if interested in opportunity, please submit application as soon as possible.
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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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