We are seeking a motivated and customer-focused Inside Sale Representative - promotional products to join their team. This role is responsible for building strong client relationships, managing accounts, and ensuring customer satisfaction while driving sales growth.
Key Responsibilities
- Serve as the primary contact for all matters related to assigned accounts or territories.
- Build and maintain long-term, positive relationships with clients.
- Ensure timely and successful delivery of products and services that align with client needs and company objectives.
- Maintain comprehensive knowledge of accounts and contacts within your territory.
- Update and manage customer data in the CRM system.
- Meet or exceed assigned revenue goals.
- Make a minimum of 30 outbound calls per day to engage with clients and prospects.
- Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis.
- Respond to all customer emails within one hour or less.
- Handle inbound customer calls and inquiries professionally.
- Become a subject matter expert on the clients products, pricing, and decoration methods.
- Provide proactive and reactive recommendations to customers for products and projects.
- Create and deliver virtual product presentations tailored to client needs.
- Follow up on all leads, opportunities, sample requests, and projects.
- Enter and manage sample requests.
- Resolve customer issues and escalate challenges when necessary.
- Identify opportunities for upselling and cross-selling.
- Provide backup support to fellow team members as needed.
Qualifications
- Minimum 2 years of experience in inside sales or a similar customer-facing role.
- Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
- Proven track record of delivering customer-centric solutions.
- Experience with CRM and ERP systems.
- Excellent organizational skills and attention to detail; able to manage multiple projects simultaneously.
- Strong listening, negotiation, and presentation abilities.
- Effective verbal and written communication skills.
- Minimum of 2 years of completed college coursework; a degree is preferred.
- Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access.
- Ability to compile and interpret sales reports.
- Prior experience in the promotional products industry is required.
Compensation & Benefits
Remote Position
Salary: $1,150 USD Monthly + Uncapped Commission Structure
This position offers a competitive base salary with a highly competitive, uncapped commission structure designed to reward performance and growth. Top performers have the opportunity to earn 2x–3x their base salary, with substantial upside for consistently exceeding sales targets.
* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
