MidFull TimeEN
Job Description:
Join Our Purpose - Feeding the Future
Role: Customer Service Representative
Location: 20 Liberty Road Sherwood Park, Alberta
Hours/Shift: 8-hour shift. 40 hours a week
Vacancy Type: Replacement
Why join us
Get ready to Own your career as Customer Service Representative at Trouw Nutrition, Sherwood Park a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future drives us to support customers and ensure smooth operational flow.
What you’ll do
Ensure the accurate, efficient, and timely coordination of orders so customers consistently receive the correct products on schedule while maintaining a high standard of courteous, customer‑focused service.
Provide attentive support to customers and dealers by processing orders promptly and accurately
Build and maintain strong relationships with repeat customers through reliable communication and consistent service.
Enter feed orders into the ERP system and update them as changes come in through email, text, or phone. Ensure all modifications are captured in real time so production and delivery teams have the most current information.
Communicate effectively with internal and external stakeholders—including mill operations, logistics, sales, and warehouse teams—to ensure full visibility of upcoming orders to in a well‑planned, systematic manner.
Collaborate closely with the feed sales team to ensure customer needs are fully understood and met and work in partnership with supply chain, sales representatives, warehouse staff, and logistics teams to support smooth order fulfillment from start to finish.
Use the ERP system (M3) daily for order entry, updates, tracking, and coordination across departments, ensuring data accuracy and operational efficiency.
Who we’re looking for
2 - 3 years’ experience in customer service
Manufacturing experience or livestock industry experience is an asset
ERP experience an asset
Good computer skills
A highly organized and proactive ensuring smooth planning and timely delivery.
Ability to work in the standard shift for 8 hours- Monday to Friday 08.00 to 5.00 Pm and some flexibility required for occasional extended work hours.
You’ll also need
Accuracy in data entry
Computer skills basic word, excel, data entry, computerized order entry system experience
Detailed oriented
Strong communication and stakeholder engagement skills
Ability to work on-site 5 days/week/ Comfort with ERP/ SAP systems is an asset
What you’ll receive
As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you’ll gain access to a wide network of expertise and global career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long-term focus.
In addition, you’ll receive
Robust pension plan with employer matching that begins on Day 1!
Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
Short-term/Long-term Disability and Mental Health spending allowance
Maternal top-up and Tuition Reimbursement
15 vacation days to start (tiered)
Annual bonus
How and why to find out more
We can offer you a rewarding career with real meaning and purpose. Where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you’re interested in joining us, get ready to Own your progress, your potential and your career. We aim to review all applications within five business days and will get back to you as soon as possible.
#Ownit
Additional Information
Accessibility: Nutreco is committed to creating an accessible and inclusive recruitment experience. Accommodation is available upon request at any stage of the hiring process. If you require support, please let us know and we will work with you to meet your needs.
AI Screening Disclosure: Nutreco does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates at any stage of the recruitment process. All applications are reviewed directly by our Talent Acquisition team and hiring managers.
Background Check: Final candidates who are offered a position will be required to undergo a criminal background check.
Eligibility: Candidates applying to job openings must already be authorized to work independently in the country where the position is based. Employer sponsorship is not available for this role.
Employment Equity: We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.
Pay Transparency Statement: Compensation for roles at Nutreco varies depending on a wide array of factors including but not limited to skill set, education, and level of experience. We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.
#SPTN
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
