The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolve
What's in it for you?
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service.
- Grade 12
- Atleast 12 months experience in collections
- Strong negotiation skills
- Excellent communication skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Understanding of the life-cycle of an account and the collection process
