Under limited supervision, responsible for providing a variety of activities related to the transportation of patients, guests, and equipment. Actively engages patient population in the waiting room area to ensure a positive and inviting experience. May lead or mentor lower level team members.
- Creates best care experience when greeting and assisting all patients and visitors entering multiple areas of the hospital and clinics.
- Assists with checking patient's schedule, answering questions regarding their appointment, and checking paperwork.
- Assists front desk with various duties and register patients in MyChart.
- Safely and securely transports and assists patients to and from clinical, ancillary and support areas via wheelchair/stretcher as requested to include transport of oxygen tanks and any special equipment.
- Ensures wheelchairs are available at each entry in a clean and working condition.
- Accounts for and secures wheelchairs by end of shift and inspects on a daily basis for any needed repairs.
- Assists clinical personnel in transferring patients to/from beds, wheelchairs or stretchers as requested.
- Assists patients in and out of vehicles and escorts or transports to and from the hospital or clinic lobby in a cordial manner and obtains service for the transportation to other locations.
- Supports clerical duties to include answering phones/voice mail, and maintaining various sign out and patient transport logs.
- Performs all other duties as assigned.
- Excellent interpersonal skills to operate in a direct patient contact environment and work with the general public.
- Excellent customer service skills and ability to effectively work with both internal and external customers and respond to requests in a timely and respectful manner.
- Self-motivated and directed; takes ownership for deliverables and deadlines.
- Ability to be motivate and create commitment to excellence.
