The primary purpose of a Specialist, Market Development, Robotics & Intraoperative Technologies is to provide essential clinical service, technical support, training, and implementation of the Valence™ Robotic Navigation System and other ATEC enabling intraoperative technologies in spine surgeries to hospitals, surgeon customers, and sales agent representatives within key development geographies. Responsibilities include procedural setup and calibration, training surgeon and clinical teams, sales demonstrations, delivering clinical case support, and educating regional sales teams who will support cases with gained proficiency. Further, this role aligns closely with marketing and sales leadership to execute strategic company objectives in those geographies while growing skills as a driver of market development plans. This position requires travel.
Essential Duties and Responsibilities
- Assist with demonstrations, installations, new customer and on-going case support of degenerative and deformity spinal procedures involving Informatix technologies, primarily the Valence Robotic Navigation System.
- Work closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to support the Valence Robotic Navigation System and other Informatix technologies.
- Assist with and conduct on-site training sessions to credential surgeons with the intraoperative system's features, functionalities, and best practices for optimal performance.
- Support local hospital accounts, ensuring proficiency in providing clinical and technical assistance.
- Ensure proper system setup of equipment, including the required calibration steps are achieved.
- Assist surgical teams during procedures, ensuring proper setup, workflow, and utilization.
- Troubleshoot technical issues during surgery and provide real-time solutions to maintain the continuity of the procedure.
- Provide ongoing remote support and consultation to local teams, ensuring consistent delivery of procedural standardization.
- Partner closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
- Build strong relationships with key stakeholders, including surgeons, hospital administrators, and support teams, to ensure effective integration and adoption of technologies.
- Collect and understand relevant spinal technology market development data.
- Align regularly with Marketing and Sales Leadership and identifies opportunities to achieve strategic objectives.
- Maintain a knowledge base of procedures, implant systems and instruments through Alphatec Spine’s education training programs.
- Adhere to written procedures for troubleshooting and support of ATEC products.
- Actively participate in field-based core and advanced trainings to employees, Sales Agent representatives, and Surgeons.
- Proactively assist with collection and dissemination of feedback provided by customers.
- Provide prompt and accurate complaint reports per the quality system requirements.
- Continuously increase knowledge of new developments within the assigned market as well as Informatix / ATEC Spine products to perform as a subject matter expert.
- Complete required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
- Participate in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
- Maintain all current Certifications and Vendor Hospital Credentialing.
- Actively participate in development programs focused on surgeon and sales relationship building / management.
- Complete other duties as assigned.
Requirements
- Relevant knowledge and experience with spinal intraoperative robotics and navigation technologies
- Relevant knowledge and experience with spinal implant procedures, instruments, and products
- Excellent oral and written communication skills
- Experience, understanding, and appreciation of clinical/surgical environments and workflow
- Proficiency in Microsoft Word, Excel, PowerPoint, Power BI, Windows, and internet applications
- Strong relationship building skills, a strong work ethic and strong attention to details
- Ability to perform multiple tasks in a fast-paced, team-focused environment
- Demonstrated success working as an integral cross-functional team member
- Aptitude to learn medical and technical information quickly
- Ability to work autonomously and achieve results as both an individual and team contributor
- Ability to travel up to 80 percent of the time
Education and Experience
- Bachelor’s degree in a clinical/science concentration or business, marketing or related field; or equivalent combination of education and experience.
- 2+ year of successful sales and/or account management experience in spine or orthopedics; sales, market development, navigation/robotics and operating room experience highly preferred.
Equal Employment Opportunity & Other Disclosures
ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).
At this time, ATEC Spine does not sponsor employment visas for this position. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Salary Range
Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $85,000 to $95,000 Full-Time Annual Salary
