Director of Operations

About Us

Crystal Clean Maintenance is a family-owned company that has proudly operated across the Maritimes for over 60 years. With more than 250 employees, we are committed to delivering exceptional service while building a culture centered around accountability, operational excellence, teamwork, and customer satisfaction.

Position Summary

Crystal Clean Maintenance is seeking an experienced and strategic Director of Operations to lead our Organization. This senior leadership role is responsible for overseeing operational performance, driving continuous improvement initiatives, managing key client relationships, and ensuring profitability across the division.

The ideal candidate is a strong operational leader with experience managing teams, budgets, assets, and cross-functional projects in a fast-paced service environment.

Key Responsibilities

Operational Leadership

• Lead, manage, and hold accountable the operations team to ensure execution of short- and long-term company goals, measurables, and operational processes
• Drive operational excellence through strong leadership, accountability, and continuous improvement
• Ensure all operational procedures and standards are consistently followed across the division

Strategic Projects & Process Improvement

• Lead and deliver cross-functional projects that support operational improvements and company growth initiatives
• Identify operational inefficiencies and implement scalable solutions to improve performance and service delivery
• Ensure core operational processes are properly documented, maintained, and continuously improved

Client Relations & Account Retention

• Maintain strong relationships with key clients and ensure high levels of customer satisfaction
• Resolve escalated operational and service-related issues in a professional and timely manner
• Support long-term client retention through operational consistency and service excellence

Financial & Asset Management

• Own and manage Cost of Goods Sold (COGS) performance and operational budgets to achieve profitability targets
• Monitor division performance through company scorecards and operational reporting systems
• Oversee the tracking, maintenance, and strategic acquisition of operational assets including vehicles, equipment, tools, and technology
• Ensure operational assets are properly utilized, maintained, and aligned with company growth objectives and ROI expectations

Team Development & Accountability

• Mentor and support supervisors, managers, and operational staff
• Foster a culture of accountability, communication, and continuous development
• Support recruitment, workforce planning, and succession development initiatives

Requirements

Qualifications

• Previous senior operations management or director-level experience preferred
• Strong leadership and team management skills
• Experience managing operational budgets, COGS, and profitability targets
• Proven ability to lead cross-functional operational projects
• Excellent organizational, communication, and problem-solving abilities
• Strong client relationships and conflict-resolution skills
• Experience in facility maintenance, kitchen exhaust cleaning, janitorial, or service-based operations is considered an asset
• Valid Class-5 driver’s license required
• Ability to pass a criminal background check

Benefits

What We Offer

• Competitive annual salary of $85,000
• Company phone and laptop
• Extended health benefits after eligibility period
• Supportive and team-oriented work environment
• Opportunities for professional growth and advancement

Crystal Clean Maintenance is proud to be an equal opportunity employer.