Program Associate

Minimum Education
High School Diploma or GED (Required)

BA or MA degree in Psychology or related Human Services degree (Preferred)

Minimum Work Experience
1 year Related experience (Required)

3-5 years with psychiatric or special education population (preferred)

Required Skills/Knowledge
Excellent analytical skills
Demonstrated proficiency using Microsoft Office including Excel
Excellent written and verbal communication skills
Strong organizational skills.

Functional Accountabilities
Administrative Support
 

• Manage day-to-day administrative functions for designated Program such as organizing and maintaining department files and records, performing complex clerical duties and analytics, supply and equipment orders, etc.

• Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed.

• Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meeting and conferences, etc.).

• Independently research, develop, and compose presentation materials and speeches in a variety of settings.

• Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions

Program Coordination
 

• Routinely coordinate and facilitate solutions with internal and external organizations and constituents.

• Maintain designated Program finances such as government reports, charge sheets, and contact with charge entry professionals, etc.

Safety
 

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Program Knowledge
 

• Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of all program operations and organizational commitments.

• Demonstrate and apply knowledge of nuances, appropriate protocol, and specific preferences of manager and constituents while performing administrative support tasks.

• Maintain understanding and awareness of program services, policies, procedures, laws, rules, and regulations.

• Explain and interpret program information to clients/customers and staff.

Organizational Commitment/Identification
 

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service
 

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication
 

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving
 

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
 

• Use resources efficiently

• Search for less costly ways of doing things

Organizational Accountabilities (Staff)
Organizational Commitment/Identification 

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance