As the Trainer - Facility Operations, you will be responsible for establishing structured accountability through the standardization of processes, ensuring consistent and comprehensive training for all operations associates. You will be accountable for ensuring compliance with audits, safety standards and company policies while contributing to the development of processes and procedures. You will report directly to the Director of Operations.
Responsibilities:
- Coordinates on-the-job operational training for new and existing employees
- Administers and monitors operations-specific training events; will conduct trainings one on one or with multiple employees at one time
- Utilizes, understands and is proficient with company Standard Operating Procedures (SOPs); ensures all employees are certified and recertified; ensures procedures are observed, implemented, and enforced
- Assists with identifying potential bottlenecks in processes and works with management team to resolve issues in a timely manner
- Reviews key metrics and objectives to ensure employees are completing assigned operational tasks
- Provides recommendations on performance management actions to leadership
- Establishes and monitors performance standards (e.g., Quality and Accuracy) for warehouse functions, including pick, pack, and ship; provides key data to leadership on employees regarding these areas
- Collaborates with employees and management when performing training activities
- Assists with audit compliance, as well as Gemba (lean management process observation) walks
- Responsible for conducting safety inspections and maintaining documentation in accordance with Occupational Safety and Health Administration (OSHA) and Wesco requirements
- Works with Wesco’s Quality department in developing and documenting warehouse processes
- Performs other duties as assigned
Qualifications:
- High School Degree or Equivalent required
- Associates’ Degree (U.S.)/College Diploma (Canada) - Business or related field preferred
- 4 years of warehouse experience required.
- 2 years operational or administrative experience
- 1 year experience in a training role.
- 1 years required, 2 years preferred delivering training material and communications, formally or informally.
- 1 year working with Standard Operating Procedures
- 1 year required, 2 years preferred PowerPoint, Outlook, Word, Excel
- Ability to drive a proactive safety culture; exhibits model safety behaviors
- Strong written, verbal, and interpersonal skills
- Strong time management skills and ability to adapt to changing situations
- Attention to detail
- Ability to understand and follow verbal and/or written instructions
- Ability to travel 0% - 25%
Working Environment: Warehouse – Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
Physical Expectations:
- Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
- Work may require excessive bending or stooping.
- Employee required to walk long distances repeatedly throughout the day.
- Employee required to climb ladders.
- Employee required to use hand tools.
- Employee uses heavy machinery (e.g., forklift, etc.).
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available
here.
