£60,000 – £60,000MidFull Time
Location: Hybrid - minimum 3 days per week in our London office
Salary: From £60,000 + 10% discretionary bonus
We are looking for an IT Operations Manager to join our IT team at SMG. In this role, you will lead the delivery of secure, scalable and high-performing IT operations across the business, owning service delivery, strengthening operational governance and driving continuous improvement. You will play a critical role in ensuring our platforms, systems and AI tools are reliable, compliant and optimised to support growth, while building a high-performing, accountable IT function.
If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us—people who are curious, ambitious, and eager to learn, whether as specialists or across teams.
Our culture is everything. If you’re someone who stays honest, stays hungry, stays foolish, and has fun, you’ll feel right at home here.
We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.
10% discretionary bonus
£1,800 yearly wellbeing fund (on top of your salary!)
Free Headspace subscription
£500 yearly “Learning Fund” for learning
4 extra Wellbeing Days off per year
4pm finishes every Friday
Flexible and hybrid working
We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team.
This isn’t for everyone, but if you thrive in this environment, we’d love to meet you!
You’ll bring:
Proven experience managing IT operations in a growing organisation
Strong knowledge of Google Workspace administration and identity management
Experience with enterprise AI platforms, such as GPT Enterprise, or SaaS governance
Understanding of ISO27001 or structured compliance frameworks
Knowledge of endpoint management tools, such as Intune or equivalent
Experience leading, developing and performance managing engineers
Strong documentation and process standardisation skills
Commercial awareness with a focus on cost optimisation and value delivery
A proactive, ownership-driven mindset with strong accountability
Ability to operate effectively in a fast-paced, evolving environment
Confidence to challenge and improve existing processes and standards
Desirable:
ITIL certification, v3 or v4, or equivalent experience
Experience in media, marketing or multi-client environments
Microsoft 365 or Entra ID administration experience
Exposure to AI governance frameworks and data protection alignment
Experience supporting ISO27001 audits or ISMS documentation
Automation experience using scripting or workflow tools
Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.
Your days will be dynamic. You might find yourself:
Owning end-to-end IT operations across service desk, endpoints, SaaS platforms and infrastructure
Ensuring SLA performance and continuously improving service quality
Leading major incident management, root cause analysis and issue prevention
Managing IT budgets, SaaS licensing and vendor relationships to drive value
Overseeing JML processes, access controls and identity governance
Administering and governing AI platforms, including GPT Enterprise
Monitoring AI usage, mitigating risks and ensuring compliance with policies and regulations
Strengthening security posture through patching, endpoint compliance and audit readiness
Supporting ISO27001 alignment and maintaining operational evidence
Leading and developing IT engineers, setting KPIs and driving accountability
Identifying and implementing automation opportunities to improve efficiency
Standardising documentation and reducing operational risk and dependencies
Stay honest. Stay hungry. Stay foolish. Have fun.
Explore what that means to us here
Still Curious?
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