SeniorFull TimeEN
Job Description
Do you want an exciting opportunity to join the Recoveries team within the Student Awards Agency Scotland (SAAS) as a Specialist Recoveries Officer?
You will play a pivotal role in the recovery process and work as part of a fast paced team. Undertake work where escalation of our standard recovery process is required, progressing civil route and dealing with specialist bursaries. Work as part of the wider recoveries team providing support and advice to Recoveries Officers but have no line management responsibility. You will have excellent communication skills, communicating with internal and external stakeholders via email and telephone.
Supporting students and linking to our SAAS corporate value ‘to put customers at the heart of everything we do.
Responsibilities
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Experience
Experience in using IT packages such as Word, Excel and PowerPoint.
Behaviours
How to Apply
Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills and experience listed above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment, this will consist of an interview and presentation.
Assessments are scheduled for w/c 8th June however this may be subject to change.
Recruitment Principles:
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
About Us
SAAS is an executive agency of the Scottish Government and responsible for assessing and paying student awards for Scottish domiciled students in Higher Education throughout the UK. We administer budgets of around £1.4 billion each year, making payments to both educational institutions and over 190,000 students a year. We are committed to recruiting a diverse workforce that is representative of the clients we serve.
More information on SAAS can be found on our website https://www.saas.gov.uk
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week. This role requires in person attendance of 6 days per month. We offer a range of flexible and hybrid working options depending on the needs of the role. Flexible working patterns will be considered in line with business needs.
SAAS has separate arrangements from core Scottish Government for Public and Privilege holidays. SAAS office is fully closed between Christmas and New Year.
Security Checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website, and read about the Government Vetting Charter, or about all the different levels of security checks in our Candidate Guide.
Internal candidates may need to gain higher security clearance than they currently hold if successful in their application.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
If you have specific questions about the role you are applying for, please contact us on SAAS_Resourcing@gov.scot.
Apply before 23:59 on 26th May 2026. This post is open to internal candidates and Common Citizenship Organisations only. External candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy.
