Description
IT Support Technician (L1–L4)
Muskegon, MI (On-site)
Full Job Description
Are you passionate about helping people and solving problems? Do you enjoy working with others and supporting a variety of businesses?
Shoreline is seeking a talented IT Support Technician to provide technical support across Michigan, Indiana, and Illinois. This role offers a dynamic work environment with daily variety, hands-on challenges, and opportunities to learn and work with a wide range of technologies.
You’ll gain experience across:
- IT infrastructure
- Telecommunications
- Sensors and security systems (doors, cameras)
- Audio and video systems
- And more
Job Overview
Provide Level 1–4 IT support both remotely and onsite to a diverse client base. You will play a key role in the strategy, management, and maintenance of client technology infrastructure.
Key Responsibilities
- Deliver remote and onsite IT support
- Manage and maintain client infrastructure
- Troubleshoot hardware, software, and network issues
- Assist with system migrations and deployments
- Ensure optimal system performance and customer satisfaction
Requirements
Technical Skills:
- Server and network management experience
- Workstation and server migrations
- Windows OS support (Windows 7–11 required)
- Windows Server (2016–2025 preferred)
Networking Knowledge:
- Firewalls (DNAT, port forwarding, WAN/LAN, VLANs)
- Switches (VLANs, OSI model understanding)
- Access points (including point-to-point systems)
- Cisco or Ubiquiti/UniFi experience (certifications a plus)
Soft Skills:
- Excellent communication skills
- Friendly and personable demeanor
- Strong organizational skills
- High attention to detail and memory retention
- Customer-focused and calm under pressure
- Strong work ethic and commitment to quality
Additional Requirements:
- Ability to use power tools
- Willingness to travel as needed
Preferred Experience
Experience in any of the following is a plus:
- Managed Service Provider (MSP) environment
- Point of Sale (POS) systems
- Retail (grocery, convenience stores, petroleum)
- Restaurants
- Medical or dental software
- Manufacturing or industrial systems
- CRM, ERP, or MRP systems
- Microsoft SQL Server
- VMware or Hyper-V
- Wireshark and Linux command line
Compensation
- Salary: $40,000 – $60,000 per year
(Based on experience, skills, and certifications)
Benefits
- Paid time off
- Flexible hours
- Tools and technology provided
- Company vehicle and gas
- Meals and lodging covered for out-of-area work
Job Type
Full-time
Requirements
Experience Requirements
- MSP experience: 1 year (Preferred)
- General technology experience: 1 year (Preferred)
Location Requirements
- Must be able to commute to Muskegon, MI (49444)
- Must be willing to relocate before starting if not local
Additional Preferences
Preference will be given to candidates with:
- Clean background (no prior convictions or felonies)
- Military service (especially with active security clearance)
- Clean driving record
- 3+ professional references
