SeniorFull TimeEN
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
Platform Scope & Environment
This role operates within a modern omni-channel engagement platform that includes:
Salesforce Service Cloud, Health Cloud, Experience Cloud, and Field Service
Health Cloud capabilities including patient data models, care plans, and program enrollment workflows
Amazon Connect (Salesforce Voice), AWS Lambda, and Amazon Lex
AI capabilities including Salesforce Einstein and interaction analytics platforms
Customer feedback and Voice of Customer platforms (e.g., Hive CFM)
Workforce management platforms (e.g., Playvox)
Integration with enterprise data platforms (e.g., Azure Data Lake)
The platform supports voice, SMS, email, and video interactions, and integrates real-time and batch data flows across multiple systems.
Key Responsibilities
Architecture Strategy & Governance
Own end-to-end architecture across Salesforce and engagement platform domains
Define and enforce architecture standards, design patterns, and reference architectures
Establish governance processes including architecture reviews and design authority
Ensure alignment with enterprise architecture, security, and compliance standards
Multi-Cloud & Integration Architecture
Design and govern integration patterns across Salesforce, AWS, Azure, and SaaS platforms
Define API-led and event-driven architectures for real-time and asynchronous processing
Ensure scalability, resiliency, and observability of integrations
Oversee orchestration of omni-channel engagement flows across Salesforce, telephony, and external platforms
Solution Design & Delivery
Translate complex business requirements into scalable, maintainable architecture solutions
Provide architectural leadership across the full delivery lifecycle
Guide decisions on configuration vs customization vs externalization
Ensure optimal use of platform capabilities while minimizing technical debt
Data & AI Governance
Define and enforce data architecture, data lifecycle, and governance practices
Ensure compliance with data privacy, security, and regulatory requirements
Govern AI-enabled capabilities, ensuring auditability, transparency, and proper data usage
Establish standards for data protection, masking, and access control
Platform Standardization & Optimization
Drive reuse of capabilities across programs and reduce duplication
Establish common integration patterns and shared services
Improve delivery predictability, scalability, and long-term maintainability
Leadership & Stakeholder Engagement
Act as the technical authority across multiple programs and delivery teams
Partner with engineering, product, operations, and business stakeholders
Mentor architects, developers, and platform engineers
Influence technical and business decision-making at all levels
Risk, Security & Compliance
Identify architectural risks, trade-offs, and constraints early in the lifecycle
Ensure secure design across platforms, including API security and identity management
Align solutions with enterprise security standards (RBAC, SSO, encryption, auditability)
Support compliance in regulated healthcare and life sciences environments
Required Qualifications
8–12+ years of experience in Salesforce architecture and enterprise platform design
Deep expertise in Salesforce Service Cloud and Health Cloud, including patient data models and care program architecture
Proven experience designing enterprise-scale, multi-system solutions
Strong experience with:
API-led and event-driven integration architectures
Multi-cloud environments (Salesforce, AWS, Azure)
Data modeling, governance, and security
Strong understanding of security models (OAuth, RBAC, SSO, encryption)
Ability to translate business strategy into scalable technical architecture
Preferred Qualifications
Experience with Amazon Connect or similar contact center platforms
Familiarity with AI-enabled platforms (Salesforce Einstein, NLP-based analytics)
Experience with DevOps and CI/CD in Salesforce environments
Knowledge of enterprise data platforms (e.g., Azure Data Lake)
Experience working in regulated industries (healthcare, pharma, or similar)
Experience supporting omni-channel or contact center platforms
Salesforce certifications (Application Architect, System Architect; CTA preferred)
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
