Bilingual Customer Service Representative - Call Center

ob description:

Bilingual Call Center Agent – Multiple Business Areas

On-site | Querétaro (Arboledas)
$14,000 MXN net + paid training

Scalepex is hiring full-time, long-term Bilingual Call Center Agents to join our team in Querétaro. This is a direct employment opportunity with Scalepex, offering stability, professional growth, and structured training.

We support U.S.-based clients across several business areas, including:

• Legal services (law firms & client support)
• Gas & Electricity services
• Medical diagnostic clinics (appointment scheduling)
• Sales Campaigns

Based on your experience, communication style, and strengths, you will be assigned to the business area where you can perform best and grow faster.

What you’ll do

• Handle inbound and/or outbound calls in a professional call center environment
• Provide customer service, scheduling, or sales support depending on your assigned area
• Follow established scripts and quality standards
• Accurately document all interactions in internal systems
• Meet performance and productivity goals

Requirements

What we’re looking for

• Advanced English
• Full-time availability, 100% on-site (Arboledas, Querétaro)
• Previous call center, customer service, or sales experience preferred
• Comfortable working with call volume and performance metrics

Benefits

What we offer

• $14,000 MXN NET
• 100% paid training
• Per la
• Stable, long-term employment as a Scalepex employee
• Opportunity to grow within different business areas

Campaign assignment based on experience and operational needs.

PLEASE NOTE THAT, IF YOU GET SELECTED, YOU WILL BE CONTACTED BY WHATSAPP THROUGH THE NUMBER 442 783 7684

Tipo de puesto: Tiempo completo