SATCOM Technician Tier 1

Description

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Technician Tier 1. 

Clearance: Active DoD TS/SCI Clearance  

Work Schedule: Shift-work, onsite daily. 

Role Overview:

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite earth terminals and embedded network communications equipment.  These sites provide government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support as a member of a 24/7 operations center for hub and remote systems supporting global satellite networks.  As an integral part of the team, the Technician’s duties will include providing technical troubleshooting support to the end users in the field. The SATCOM Technician Tier 1 will also ensure the stable operation of the in-house computer network.  This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.  Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required. 

General Skillset

• Experience with Microsoft Office 
• Verbal and written communication skills 
• Ability to work both collaboratively and individually  
• Critical Thinking Skills 
• Ability to give presentations and briefings as needed 

Specific Skillset

• Continuously monitor network and space segment performance to provide customer tier 1 support as required.
• Monitor and report on the quality of user Full Motion Video (FMV).
• Support and escalate user network issues to appropriate offices.
• Track and manage automated service interruptions for the network users’ awareness.
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
• Monitor ViaSat equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
• Monitor FMV downlink equipment for nominal operations and report any anomalies to the designated team lead.
• Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
• Open and track trouble tickets as required to resolve network or terminal issues.
• Manage service restoration activities and track/update trouble ticketing system (Remedy).
• Provide status reports to customers and management personnel.
• Provide testing and implementation support of new software releases for deployed network equipment.
• Ensure the stable operation of the in-house computer network.  This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.  Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.
• Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
• Work with end users and department heads to identify and document required network service levels
• Provide service desk and technical support to users. 

Requirements

Education & Certifications

• Highschool Diploma or GED equivalent 
• CompTIA Security + is preferred but not required

Experience Requirements 

• Experience managing TCP/IP
• Detailed knowledge of SATCOM/RF concepts 
• 2+ Years of relevant work experience 
• Experience with satellite communications troubleshooting.

Build Your Career With Us

Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. 

Career Choices

Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. 

Pay Transparency Statement:

Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: 

• Relevant prior work experience 
• Education and certifications 
• Specific skills and competencies 
• Federal Government contract labor categories and wage rates 
• Geographic location 

While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. 

Benefits:

In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including: 

• Health, dental, and vision insurance 
• 401(k) plan with company matching 
• Flexible Spending Accounts (FSA) 
• Company-funded disability and life insurance 
• Paid time off (PTO) and company-paid holidays 
• Employee Assistance Program (EAP) 
• Educational assistance and parental leave 

Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms. 

Cyber Security Message

Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.

Equal Opportunity Employment Statement 

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.