Be the first point of contact for any IT related queries and issues (by telephone, remote and on-site)
Keep records and manage all requests in the ticketing system Ivanti Neurons for ITSM
Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution
Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability
Assist with user on- and off-boarding process (PC delivery and software installations)
Manage access rights
Support the IT workstations (hardware and software, MS Windows 11, M365 suite, SfB)
Ensure all documentation is updated and maintained
Assist with IT purchases (manage orders, delivery dates, complaints)
Provide on-site IT support; if required, travelling to different locations in Germany and abroad
A BACKGROUND THAT CONVINCES US
Relevant degree in IT or completed vocational training in the IT sector
Experience in an IT customer support role
Excellent understanding of Windows platforms, operation systems and servers
Good knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Microsoft Windows 11, M365 suite, Microsoft Active Directory, SCCM, Microsoft Exchange, experience with GPO, Powershell and SharePoint is an asset
Analytic thinking, ability to diagnose and troubleshoot problems
A high level of personal commitment to task completion, with the ability to prioritize
Great service orientation and customer focus
Good attention to details
Team player who actively shares knowledge and fosters collaboration, and open communication
Solid understanding of ITIL and ISO/IEC 20000 standards
Very good English language skills and intercultural competence
German language skills are an advantage
AN ENVIRONMENT THAT MOTIVATES YOU
High emphasis on Corporate Social Responsibility
An international working environment in an exciting, not ordinary sector
Supportive team spirit, colleagues who enjoy working together, mixing competence with the right amount of humor, and who are looking forward to having you in the team
Short communication and decision making processes and a living “open doors” culture across all company levels
The possibility to actively contribute to the future success of your department and develop yourself
A reliable permanent position
A wide range of benefits such as job ticket, job bike, gym membership support, VL, canteen, etc.
READY FOR CHANGE?
You want a task with meaning? To make the world a little better? And develop yourself in an international environment? With us you will find more than just a job! Become part of our team and send us your application today (cover letter including earliest starting date and salary expectation, CV, relevant certificates and reference letters).
Your contact: Eva Meszaros
At GOPA we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as an important source of strength for building high performing teams.
