Billing & Invoicing Specialist

About Netrio

Netrio is a high growth Managed Services Provider (MSP) in North America, specializing in IT solutions for small- to mid-market enterprises. With employees across the United States and in four other countries around the world, we serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

At Netrio, our people are at the heart of everything we do. Guided by our core values—Empathy, Partnership, Integrity, Accountability, and Innovation—we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what’s possible with technology. If you’re passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to join us on our mission.

Our accounting team is geographically distributed across the US, with the highest concentration of Team Members in our Golden Valley, MN office.  You will be partnering with coworkers both in person and remotely.  

Description

If you are organized and detail oriented, love working with Excel and NetSuite, and share our core values of Integrity, Accountability, and Innovation, we think you should apply to our Billing & Invoicing Specialist position and join our team in our Golden Valley, MN location!  This is a hybrid role, within our office two-to-three days per week.  

Job Summary

The Billing & Invoicing Specialist is a key member of the Netrio Accounting and Finance team responsible for accurate and timely invoicing, maintaining customer billing records, and supporting accounts receivable, collections, and customer account inquiries.

This role serves as an important point of contact for internal teams and customers, supporting the billing lifecycle from billing setup and invoicing through reconciliation and customer account follow-up.

This role works closely with other Netrio departments to ensure alignment across customer setup, billing processes, service delivery, and operational changes. In a rapidly growing company, this position also provides the opportunity to help develop new processes, support system and platform integrations and improve process flow, accuracy, efficiency, and scalability.

Key Responsibilities

• Manage monthly, recurring, ad-hoc and credit invoicing processes, ensuring invoices are accurate, complete, and issued within required deadlines.
• Review and interpret customer master service agreements, service order agreements and statements of work to ensure billing aligns with contractual terms, pricing and billing schedules.
• Perform billing reconciliations, identify discrepancies, coordinate corrections, and communicate with internal teams and customers as needed.
• Support accounts receivable activities, including collections follow-up, account balance reporting, and responding to customer questions related to invoices, billing status, and account balances.
• Maintain customer billing records and system data within NetSuite and our operational platforms, including customer setup, billing contacts, terms, tax settings, and invoicing-related updates.
• Partner cross-functionally with sales, service, operations, and finance teams to ensure accurate billing setup, smooth customer onboarding and transitions, and timely resolution of billing or process issues.
• Help identify, develop, and implement new processes, workflow improvements, and cross-platform system integrations, partnering with departments across Netrio to improve process flow, accuracy, efficiency, and scalability in a rapidly growing business.
• Assist with documenting and standardizing billing procedures, controls, and workflows to support consistency and scalability.

Qualifications

• Bachelor’s degree in accounting, business, finance, or related field, or equivalent relevant experience.
• 3+ years of relevant experience in billing, invoicing, accounts receivable, or a similar finance operations role.
• Strong attention to detail and problem-solving skills, with the ability to manage multiple workflows with a high degree of accuracy.
• Strong written and verbal communication skills, with the ability to work effectively with customers and cross-functional internal teams.
• Intermediate Excel skills and proficiency with standard business systems and software.
• Experience with NetSuite or similar ERP/accounting systems preferred. Familiarity with invoicing, billing reconciliations, and accounts receivable workflows strongly preferred.