ECI has an exciting opportunity for an experienced Senior Product Manager to join our team. In this role, you will play a crucial leadership & contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. You'll introduce clients to ECI's digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.
This is a hybrid role for candidates based in a commutable distance to New York, NY; 3 days in office, 2 remote.
What you will do:
- Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.
- Provide feedback and set expectations with the Sales team regarding opportunities and sales-qualified leads, good fit Digital project scopes.
- Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.
- Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.
- Pitch proposals to prospective client stakeholders, highlighting ECI's digital value propositions as well as describing the scope of the engagement. Then gathering feedback and aligning with the client & offshore delivery team with the goal of providing a Statement of Work (SOW) for proposed project work.
- Plan project kickoffs with offshore delivery leads, coordinating & providing input on resource staffing and assisting in formulating project execution plans.
- Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.
- Identify upsell opportunities within existing accounts and build upon existing client relationships to identify additional digital transformation needs.
- Maximize funnel conversion between project phases (Discovery, Design, Implementation, Support & Maintenance).
- Ensure the renewal of existing support and maintenance accounts.
- Act as a subject matter expert on cloud (AWS & Azure), data applications & pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members.
- Assist in hiring new Product Owners and/or offshore technical resources.
- Collaborate and contribute to department-level strategy and KPIs with the Director of Product Management, Digital Services.
- Collaborate with offshore leads on delivery processes and optimization.
- Conduct weekly, monthly, and quarterly update and status meetings with clients as needed.
- Be prepared to conduct status updates with offshore project teams ad hoc and contribute to project work as necessary.
- Define requirements for project releases and iterations by writing PRDs, assisting in writing user stories and acceptance criteria, and applying agile methodologies.
- Attend workshops, take certifications, and advance knowledge across project domain types.
- May be expected to travel to conferences, client offices, or NYC headquarters.
Who you are:
Education and Experience
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.
- Experience: Minimum of 5-7 years in project management, consulting, product management, or a related field.
- Proven experience in cloud technologies (AWS & Azure), data applications & pipelines, application development, and AI solutions.
- Consulting experience is a major plus as we interface with many clients in advisory way.
SKILLS AND COMPETENCIES
- Technical Expertise: Strong understanding of cloud platforms (AWS & Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.
- For all areas mentioned, strong understanding of their use cases, common application architecture & systems design, functional & technical requirements, and project implementation plans.
- Project Management: Experience with agile methodologies and writing PRDs, user stories, and acceptance criteria. Ability to plan, execute, and manage projects from discovery to support & maintenance phases.
- Sales and Business Development: Ability to work with sales-qualified leads through the requirement gathering phase and convert them into actionable proposals. Experience in pitching proposals and presenting value propositions to clients.
- Collaboration and Communication: Excellent communication skills to liaise between clients and offshore delivery teams. Ability to collaborate with sales teams, offshore leads, architects, and SMEs.
- Leadership and Strategy: Strong leadership skills to assist in hiring and managing project teams. Ability to contribute to department-level strategy and KPIs.
- Client Relationship Management: Experience in building and maintaining client relationships. Ability to identify upsell opportunities and ensure the renewal of support and maintenance accounts.
- Strong research capabilities: Ability to work autonomously and collaboratively to research new technologies & learn quickly.
PREFERRED CERTIFICATIONS
- Project Management Professional (PMP) or equivalent
- Certified ScrumMaster (CSM) or equivalent
- AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
- Previous work with financial services firms (PE, Hedge Funds, Investment Banking, etc.)
- Experience working with MSPs and/or MSSPs and understanding types of service.
- Experience working with cybersecurity, GRC, and/or networking setup.
PERSONAL ATTRIBUTES
- Problem-Solving: Strong analytical and problem-solving skills.
- Adaptability: Ability to adapt to changing client needs and project requirements.
- Detail-Oriented: Attention to detail in project planning and execution.
- Self-sufficient: Ability to work autonomously and drive tasks forward
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $145,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
#LI-Hybrid
