BT Group
Business Customer Support Technician Apprentice Leeds
🇬🇧Leeds, England, United Kingdom5 days ago
£23,810 – £23,810EntryApprenticeship
Business - Customer Support Technician Apprentice Level 3
Duration of the study programme – 18 months
Location - 1 Sovereign Street, ,LEEDS, LS1 4BT
Candidates must reside within a 20 miles commute of the specified location, to ensure effective coverage of the area and support personal wellbeing.
Start date - 6th July 2026
Apply by Date –-
Salary £23,810
Full time – Paid Apprenticeship
Hours: 37.5 hrs Mon- Fri
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Entry Requirements
You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
Full manual driving licence
Right to Work
All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.
Security Checks
Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance. https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels. Watch this video to find out how this process works: Vetting: An Overview
Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.
Accessibility support for Candidates
BT Early Careers Accessibility - Updated Jan 26.pdf
Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success.
What we’re looking for
About this role
What You’ll Do
What You’ll Learn
Your Future Career
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.
Location – Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL
What’s in it for you? –
Ready to Apply
It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.
BT Group will never ask for payment during recruitment. All genuine BT Group communications come from @bt.com emails or jobs.bt.com. Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let’s look out for one another and keep our job-seeking community safe. We look forward to receiving your application!
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About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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