Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position: Manager Customer Service
Location: Komorniki (near Poznań)
Employment Type: Full-time, hybrid work
Hiring Company: ArjoHuntleigh Polska Sp. z o.o.
As a Manager Customer Service, you will be responsible for:
- Lead, motivate, develop, and coach the Customer Service team, including recruitment and onboarding.
- Ensure efficient and high-quality customer service processes supporting local Sales & Service Units (SSUs), the Distribution Center in the Netherlands, and the factory in Poland.
- Take ownership of order book management, outbound shipments, returns, complaints, and customer relationships.
- Supervise daily workload, allocate resources effectively, and ensure timely order entry and confirmations.
- Serve as escalation point for customer enquiries, complaints, and service requests, ensuring timely resolution.
- Monitor customer service performance through KPIs such as backorders, complaints, and delivery performance.
- Drive continuous improvement of customer service processes and procedures to increase customer satisfaction.
- Support the Distribution Director in the delivery of improvement and operational projects.
Skills and experience you will need in this role:
- Degree in Service Management, Logistics, or a related field.
- Minimum 3 years of experience in a leadership or people management role.
- Proven experience in customer service operations within supply chain, logistics, or manufacturing environments.
- Strong working knowledge of MS Office and experience with CRM, ERP, and Warehouse Management Systems.
- Excellent written and verbal communication skills in English; additional languages are an advantage.
- Strong planning, organizational, and decision-making skills with the ability to prioritize effectively.
- Customer-focused mindset with the ability to build and maintain strong relationships.
- Proactive, solution-oriented leader with a continuous improvement mindset.
What we offer:
You will support our vision of being the most trusted partner in achieving beneficial outcomes for people facing mobility challenges. In return, you will receive our full support, and the opportunity to train your skills and develop professionally.
Additionally, we offer:
- employment contract,
- flexible working hours (you can start work between 7:00 and 9:00),
- ability to work remotely on selected days (up to 150 days per year, depending on the position held),
- free transport to our factory from Poznań,
- co-financing of training and courses,
- the possibility of receiving an annual bonus equivalent to one month's salary, paid at the end of the calendar year, for those who have worked with us for at least a year,
- financial and material rewards for submitted ideas for improvement and optimization,
- access to benefits such as a Medicover Sport card, private medical care (packages starting from just 1 PLN/month!), group insurance,
- additions from the Company Social Benefits Fund (including co-financing of holidays, Christmas vouchers, financial support for school supplies),
- career development opportunities within the organization - we run internal recruitment processes,
- non-financial benefits: employee sports program - Stay healthy with Arjo, team and company integration events and charity initiatives,
- a development-oriented work environment,
- care for your growth and well-being within a Swedish work culture.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
For more information about Arjo visit www.arjo.com
