Full TimeENNorth America
Act as a liaison between English speaking staff and non-English speaking patients or caregivers to provide accurate interpretation of critical information between the patient and a member of their care them when interpretation services are specifically requested.
DUTIES AND RESPONSIBILITIES:
• Precisely and accurately interprets critical medical information to and from the patient and a member of their care team, using appropriate medical terminology.• May assist patients in reading forms and educational information if requested.• Establishes and maintains quality service and positive interaction with all patients, visitors, and other staff including health care providers, and clinical employees.• Assists with patient follow-up as necessary, including but not limited to contacting patients with appointment reminders.• Ability to adjust communications to fit the needs and level of understanding of the receiver.• Maintains strict patient confidentiality in accordance with policies and standards.• Provides occasional services outside of normal working hours on as as-needed basis.• Performs other job-related duties as assigned.
KNOWLEDGE/SKILLS/ABILITIES:
• Oral proficiency and fluency in English and target language Adheres to the professional responsibility and ethics for an interpreter in healthcare• Ability to professionally manage an interpretation encounter• Cultural awareness and responsiveness• Knowledge of cultural and perceptual factors that may affect patient treatment and communication.• Knowledge of medical terminology and procedures.• Strong attention to detail and accuracy• Ability to precisely and accurately decipher critical medical information to and from English to the patient's native language using accurate medical and colloquial terminology appropriate for the encounter• Strong interpersonal skills with the ability to build and maintain positive relationship and provide excellent customer service• Excellent communication and listening skills.• Ability to maintain confidentiality of records and information.• Ability to interact and communicate with people in person, over the telephone, or via video.• Ability to remain calm under pressure and/or in stressful situations and apply sound judgement and patient de-escalation techniques when needed.• Ability to work outside of normal working hours as needed.
MINIMUM EDUCATION:
• High school diploma or GED equivalent.
MINIMUM EXPERIENCE:• Demonstrated oral proficiency and fluency in English and target language through a verified Medical Interpretation & Code of Ethics Assessment or successful completion of a medical interpreting training with the ability to apply for an Interpretation Certification through Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters.• Six (6) months of interpretation experience in a healthcare setting.
