Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner.
Total Rewards Package
BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
- Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
- Travels to other local collection sites, as determined by business need.
- Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.
- Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors, and serving as liaison to coordinate care with host organizations (e.g. high school nurse, drive coordinator).
- Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
- Rebooks donors for future donation appointments.
- Understands and performs to all applicable regulatory and compliance requirements.
- Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members.
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
- May prepare and pack units for transport.
- Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
- Requires evening, weekend, and holiday hours.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Qualifications
Education
- High School Diploma required
- GED required
Experience
- 1-3 years relevant people facing experience preferred
- Less than 1 year Typically requires less than 1 year of job-related experience. required
Knowledge, Skills and Abilities
- Valid drivers' license with prior driving experience. required
- Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
- Must have basic mathematical aptitude and strong attention to detail. required
- Ability to apply judgment to written or oral instructions. required
- Ability to organize work to provide productive work flow. required
- Flexibility to work independently and with a team. Must have good communication skills, including the ability to provide feedback to peers. required
- Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required
Licenses and Certifications
- DL NUMBER - Driver License, Valid and in State Valid drivers' license with prior driving experience required
Tools and Technology
- Vehicle navigation system. required
- Personal Computer (desktop, laptop, tablet). required
- General office equipment (computer, printer, fax, copy machine). required
- Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
- Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
- Phlebotomy collection equipment including: • Blood mixer • Trima required
