Job Description
Looking for a passionate Online Application Engineer to support customers online via Renesas Engineering Community and private ticketed system (myRenesas) on our MCU & Wireless Connectivity product families: problem solving issues in a timely manner and providing technical responses to customers.
- Support customers on our MCU & Wireless Connectivity products via Renesas Engineering Community and via ticketed system.
- Providing technical responses to customers who post questions online.
- Feedback common issues / requests into the BUs as requirements for improvements / additions in documentation and/or Software / Tools / reference design deliverables.
- Debug customers issues in a timely manner: replicating issues and where appropriate coordinating response with Sales / Applications Teams WW.
- Work with the Application Teams WW for next level (L2) escalations for specialist support.
- Help managing/driving the online community.
- Commercially minded with ability to work both autonomously and as key team member.
Qualifications
Experience
- C programming know-how and experience in developing SW in embedded platforms
- Experienced with typical IDE’s & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers.
- Experience in typical hardware peripherals and drivers <I2C / SPI / GPIO etc.>
- Experienced with SW and/or HW debugging techniques.
- Understanding / experience of one or more Operating Systems (e.g. FreeRTOS, Azure OS, Zephyr etc.)
- Knowledge
- Knowledgeable in high-level embedded C / device drivers / middleware / utilities etc. .
- Any wireless experience (Bluetooth / WiFi) an advantage
- Any experience of working with customers / partners an advantage.
Skills
- Strong understanding of embedded software development & sound C skills, ideally from developing application firmware /demos etc
- Strong communication skills and be able to work / communicate in a multicultural environment.
- Strong collaboration skills
Abilities and other characteristics
- Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel.
- Confident in ability to help/communicate complex issues 1-1 (f2f online and via email etc)
- Must be interested / passionate about embedded systems and MCU related matters.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’
At Renesas, you can:
- Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
- Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
- Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let’s Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.
