City and County of San Francisco
Managing Director, Integrated Operations (0943 Manager VIII) – SFO
🇺🇸San Francisco, California, United States11 days ago
$238K – $304KEntryFull Time
Working at SFO:
San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area’s largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines.
As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity.
SFO is more than an airport— we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.
Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first.
Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.
Appointment Type: Permanent Exempt, Category 14: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
The Integrated Operations Division is the operational core of SFO, responsible for ensuring the Airport moves safely, securely, and with unwavering consistency every hour of every day. It is where real-time decisions are made, where crises are managed, and where the safety and security of the traveling public is protected. Leading this division requires executive depth, operational command, and the judgment to act decisively under pressure.
SFO is seeking an exceptional senior executive to serve as its Managing Director, Integrated Operations, one of the most consequential operational leadership roles at the Airport. Reporting directly to the Chief Operating Officer, this leader holds strategic and operational accountability for SFO’s safety, security, airfield operations, and emergency management functions, while providing senior executive oversight of the Airport Integrated Operations Center.
This is a role for a proven leader who brings both strategic vision and deep operational credibility: someone who thrives in complexity, builds enduring partnerships with federal agencies and industry stakeholders, and elevates the performance of every team they lead. With a $65 million annual portfolio and more than 250 dedicated professionals across the division, the Managing Director, Integrated Operations defines what it means for SFO to operate at the highest standard of safety, security, and business continuity for every passenger, every flight, every day.
The essential functions of this position include:
Operational Strategy and Enterprise Leadership
The Managing Director provides the strategic vision and leadership culture that defines how SFO’s Integrated Operations Division performs, not just today, but over the long arc of the Airport’s evolution as a global aviation leader. This is an executive who sees across functions, connects the dots between mission-critical functions, and ensures the division operates as a coherent, high-performing enterprise.
Airport Integrated Operations Center
The Airport Integrated Operations Center is SFO’s operational nerve center, the platform through which real-time information, decisions, and cross-functional coordination flow across the entire Airport enterprise. The Managing Director ensures the AIOC has the leadership, resources, and strategic clarity to fulfill that mandate at the highest level.
Safety, Security, and Emergency Management
Protecting the people, infrastructure, and operational integrity of San Francisco International Airport is the most fundamental responsibility of this role. The Managing Director holds ultimate executive accountability for a safety and security enterprise that is proactive, intelligence-informed, regulatory-compliant, and built to respond with confidence when it matters most.
Airfield Operations
SFO’s airfield is among the most operationally complex environments in American aviation. The Managing Director ensures that SFO’s airfield operation is executed with the precision, discipline, and regulatory mastery that the nation’s busiest and most consequential airports demand.
Administration and Resource Stewardship
Operational excellence at scale requires disciplined administration and strategic investment in people, systems, and organizational capability. The Managing Director is supported by a dedicated Administrative Manager who leads the division’s administrative infrastructure and is accountable for the outcomes those functions produce.
Executive Stakeholder Leadership
The Managing Director is SFO’s senior operational voice in the rooms where it matters: from federal regulatory hearings and airline executive forums to Airport Commission sessions and City Hall. This leader builds relationships that strengthen SFO’s standing, advance its interests, and create the conditions for operational partnership at the highest level.
People Leadership and Organizational Development
The strength of the Integrated Operations Division begins and ends with its people. The Managing Director invests in the talent, culture, and organizational conditions that allow more than 250 professionals to do the best work of their careers in service of SFO’s mission.
Qualifications
Substitution: Additional qualifying work experience as described above may be substituted for up to two (2) years of the required education on a year-for-year basis. One year of work experience is equal to 30 semester or 45 quarter units.
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
The strongest candidates will bring progressively responsible senior leadership experience at a large-hub commercial service airport, a track record of managing complex multi-disciplinary teams, and a demonstrated ability to lead with authority across safety, security, and operational functions simultaneously.
SFO is looking for an executive who brings more than credentials. The right candidate leads with conviction, earns trust across every level of the organization, and brings a genuine sense of mission to the work of keeping an airport safe and moving. Specifically, we are looking for someone who offers:
Nature of Work
May require extensive walking, standing, computer work requiring keyboarding and prolonged sitting and working off a flat screen monitor to perform job duties; ability to work effectively with executives, managers, co-workers, contractors and other personnel; and ability to identify issues and problem solve.
Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Verification of Experience and/or Education
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.
NOTE: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.
Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.
Additional Information Regarding Employment with the City and County of San Francisco:
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Recruiter Vicky Lei at vicky.lei@flysfo.com.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
