Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As an ERP Analyst, you will be an integral part of a collaborative team, focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Serve as a liaison between internal stakeholders and Microsoft support, gathering requirements, validating solutions, and ensuring alignment with business needs.
- Serve as an internal subject matter expert and primary support resource for Dynamics 365 Finance & Operations, ensuring system reliability, user support, issue resolution, and business continuity.
- Support the ongoing administration, configuration, optimization, and enhancement of ERP solutions, including Dynamics 365 Finance & Operations.
- Collaborate with departments and Microsoft support to assess business requirements, resolve issues, support system enhancements, and coordinate future feature and module rollouts.
- Support production operations by troubleshooting issues, coordinating resolutions, managing escalations, and ensuring timely support for end users.
- Participate in release management activities, including testing, validation, deployment coordination, and communication of system updates and enhancements.
- Develop technical requirements, test cases, and coordinate User Acceptance Testing (UAT) activities for system enhancements, upgrades, and new functionality.
- Analyze system performance, troubleshoot production issues, coordinate with Microsoft support as needed, and collaborate with IT on system updates, integrations, and continuous improvement initiatives.
- Maintain documentation related to system configurations, support processes, operational procedures, and enhancement activities.
- Provide day-to-day support for ERP users, including security administration, issue resolution, training, onboarding, and guidance on best practices.
- Monitor ERP technology trends and recommend improvements to enhance operational efficiency, reporting capabilities, and user experience.
- Support data validation, reporting, and integration activities to ensure system reliability and data integrity across platforms.
What we’re looking for:
- Bachelor’s Degree in Computer Science and/or Financial/Business Administration.
- Certifications related to Dynamics 365, an asset.
- Proficiency in configuring and supporting ERP systems, particularly Dynamics 365.
- Experience supporting and administering ERP systems in a post go-live production environment.
- Experience working directly with Microsoft support to troubleshoot and resolve ERP issues.
- Strong knowledge of reporting, analytics, and data visualization tools, particularly Power BI.
- Familiarity with Microsoft technologies and platforms including Dynamics 365, Azure DevOps, Power Automate, SQL Server, and Power BI.
- Advanced proficiency in Microsoft Office applications (e.g., Excel Pivot Tables, VLOOKUP).
- Experience with data migration, data validation, and system optimization initiatives.
- Knowledge of API integrations and automation tools for enhanced workflow efficiency.
- Understanding of project management principles and familiarity with testing processes, including UAT and QA.
- Strong customer service skills with the ability to explain technical concepts to stakeholders with varying levels of technical expertise.
- Self-starter with adaptability and a proactive approach to delivering solutions in a fast-paced environment.
- Ability to translate business needs from stakeholders into actionable technical requirements.
- Excellent organizational, interpersonal, and communication skills with strong initiative and problem-solving abilities.
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.
