Head of Solutions Design
Role Purpose
To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership.
We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required.
Key Responsibilities
- Proposition Architecture & Solution Design
- Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements, ensuring compliance with Consumer Duty.
- Technical Scoping: Capture the requirements for API integrations, white-label portals, and data-sharing protocols between Markerstudy Retail and the corporate partner.
- Operational Viability: Validate that our back-office and claims teams can support the volume and service levels promised to provide first-class customer outcomes.
- Process Optimisation: Expertise in mapping and improving the "quote and sales journey" and "claims notification" processes to ensure a seamless user experience for both the partner and the end customer.
- Proposition Design: creating innovative solutions to engage customers and develop propositions suitable for respective target market(s).
2. Contractual & Commercial Structuring
- Contractual Frameworks: Capturing detailed requirements to ensure quality drafting and negotiation of Commercial Schedules
- Commercial Modelling: Contribute to the P&L models for each new deal, defining commission structures, and performance-related penalties/bonuses through collaboration with finance and respective P&L owners
- Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements.
3. Risk & Governance
- Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience as per FCA requirements.
- Legal Liaison: Act as the primary interface between the Sales team and the Legal/Compliance departments to ensure contracts are executed swiftly without compromising on risk.
Key Skills & Experience
- Experience in a "fast-paced" or "insurtech" environment is increasingly valued for roles focused on innovative solution design.
- Proven ability to influence C-suite executives and navigate the complex relationships between Markerstudy Retail, insurers, and external partners.
- Deep knowledge of UK regulatory requirements, particularly Consumer Duty, ensuring products deliver "Fair Value" and meet the needs of their target market.
What we offer in return?
- A collaborative and fast paced work environment
- Private Medical Insurance
- Yearly bonus scheme
- 25 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
- Life Assurance 4x annual salary
- Vibrant, modern offices
About Us
Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.
Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.
We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.
