Loan Coordinator - Remote Mortgage Operations Professional (Virginia)

Pay Range: $65,000 - $80,000+ 

Do you already thrive on structure, finishing your to-do list daily, and take pride in keeping others informed? What if you could leverage these talents to help families achieve the biggest financial dream of their lives? 

Neighbors Bank, a leading innovator in the mortgage industry, is on the lookout for individuals who thrive in fast-paced, structured environments – people who find joy in staying organized, completing tasks, and keeping things moving forward. If you're all about clear expectations, sharp communication, and getting the details right, this could be your perfect fit!

Our Loan Coordinators play a vital role in helping clients achieve their dream of homeownership. They're the operational glue that holds the mortgage process together – keeping files clean, timelines tight, and clients confident every step of the way.

To be considered for this position, candidates must have at least 1-year experience working in mortgage operations – including managing a borrower pipeline, processing loan files, and regularly communicating updates to customers, internal teams, or third-party partners.

We’re a fully remote company with an award-winning culture, where your contributions matter and your strengths are celebrated.

What Makes This Role Exciting

High-Impact, High-Reward Work: Your organization and follow-through will directly contribute to Enhancing Lives and helping families achieve homeownership. You’ll get to see the results of your effort daily.

Remote-First Culture & Flexibility: Join a fast-growing team with a thriving, award-winning culture that’s been recognized as a Top Workplace in the Financial Services industry. Work from home in a supportive, fast-paced team environment.

Team Environment, Clear Ownership: You’ll collaborate across departments while maintaining full ownership of your part in the process – working with purpose, precision, and the support of a tight-knit team.

Growth Through Mastery: You’ll learn the ins and outs of the mortgage process while continuing to deepen your expertise in loan operations.

Compensation & Benefits: Total compensation will be based on experience and typically falls between $65,000 and $75,000 annually (includes hourly starting pay of $25 and performance incentive bonuses), with top performers exceeding $80,000. Comprehensive benefits include health and dental coverage, a wellness program, 401(k) match, PTO, paid holidays, a monthly WFH reimbursement, and more!

What You’ll Do

• Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text.
• Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements.
• Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process.
• Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards.
• Accurately issue compliance disclosures within required timelines.
• Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience.
• Hours for this role are fairly standard and you can expect to work Monday through Friday between 8a – 5p, most days. 

Are You the One?

We’re looking for someone who brings energy, precision, and a team-first mindset. You’ll thrive in this role if you:

• Have at least 1-year experience in a mortgage operations role (processing, disclosures, or similar) and have managed a borrower-facing pipeline where you communicate with customers on a daily basis.
• Preferably have experience working with multiple loan products (FHA, Conventional, and USDA).
• Are highly detail-oriented and enjoy creating order from complexity.
• Communicate clearly and comfortably with both clients and internal teams.
• Prefer a task-driven, consistent workflow and aren’t phased by repetition.
• Adapt quickly when priorities shift and can stay focused under pressure.
• Manage your time independently and stay productive in a remote setting.

This isn’t the role for you if:

• You don't have at least 1 year of mortgage operations experience 
• You find structured, repetitive work draining or frustrating.
• You tend to miss small details or avoid document-heavy tasks.
• You’re uncomfortable with frequent communication or cross-functional teamwork.

Where We’re Hiring and When Can You Start?

Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IN, IA, KS, MS, MO, MT, OK, TX, UT, and VA.

Unfortunately, we cannot consider any exceptions to this location requirement.

Our newest Loan Coordinators begin in training cohorts alongside their peers to learn our process together. The next training class will start on:

• June 22

This hiring round ends June 8th, and the next hiring round will occur later this year. If you’re not available to start on June 22, please consider applying when the timing works best for you!

Why You’ll Love Working at Neighbors Bank

Our thriving remote culture isn't just a perk – it's a reflection of how we see the future of work. We want to empower incredible people to do great work wherever they are, while enabling flexibility. We’re seeking individuals who:

• Are passionate about their job and have fun doing it
• Deliver results with integrity
• Enjoy finding ways to enhance the lives of others every day

At Neighbors Bank, we’re more than a mortgage company – we’re a community. Our mission is to Enhance Lives, and that starts with our team. We value incredible people who take their work seriously but not themselves, and who want to contribute to something meaningful every day. If you're looking for a role where your precision and follow-through make a real impact, we'd love to meet you.

The People and the Culture are Neighbors Bank’s greatest strengths. We seek individuals who are passionate about their job, deliver results with integrity, and enjoy enhancing the lives of others every day.

Neighbors Bank’s recognition as being a Top Workplace in Financial Services: Top Workplaces.

Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.