Purpose & Overall Relevance for the Organization:
Provide guidance on Source To Pay processes and policies, including standard helpdesk and service support activities for internal customers and suppliers and continuous improvement within Source To Pay operations.
Key Responsibilities:
- Provide guidance for internal customers on GBS.NTP processes and policies and resolve queries for internal customers
- Facilitate efficient use of the Source To Pay system (Ariba Guided Buying)
- Strive for compliance to Source To Pay policie
- Perform quality checks on Purchase requests
- Review open items and support reconciliation between supplier accounts and the supplier statements, request missing documents and potential reimbursement
- Conduct research for existing tickets
- Resolve and send resolutions back to requester where possible or escalate tickets and inform users on lead times
- Identify potential problems and/ or delays in resolution and notify internal customer
- Maintain workflows and close tickets once resolved
- Drive continuous improvement in Source To Pay operations developing ideas and recommendations based on the most common issues
Knowledge, Skills and Abilities:
- Understanding of Source To Pay processes
- Action oriented and solution minded team player with high degree of self-management
- Proficiency in MS Office
- Fluent in English, spoken and written
- Fluency in other languages is considered a plus (e. g.: French, Italian, Spanish)
Requisite Education and Experience / Minimum Qualifications:
- Preferably graduate with an Economic oriented degree
- Experience in helpdesk activities would be considered an asset
