Bilingual Account Specialist, TELUS Health Care Contact Centers - Contract 18 months

Description

 

 

Location: Anywhere in Canada

Jobs by Category: Sales and Marketing

Job Function: Sales & Professional Services

Status: Contract 18 months

Schedule: **Important: Working hour: 9:30-18:00 EST / 7:30-16:00 MST / 6:30-15:00 PST

 

Kick-start your sales career with TELUS Health

 

TELUS Health Care Centres is driving the future of healthcare innovation in Canada. Our 14 state-of-the-art medical facilities aim to provide a comprehensive and modern approach to healthcare, combining personalized attention with advanced medical technology.

 

As an Account Specialist, you’ll have the exciting opportunity to promote cutting-edge health technology and personalized care solutions to patients in the Business to Business ecosystem. The role is responsible for supporting bookings and generating incremental revenue for our Employer Health and Occupational Health products and services; including Preventative Health Assessments (PHAs), Precision Health, and other in-clinic preventative health and Pre-Placement Exams (PPE) testing solutions.

 

This role is ideal for energetic and motivated individuals with strong communication skills and a passion for improving healthcare outcomes. By joining our team, you'll play a crucial part in expanding access to innovative health solutions across Canada.

 

What you will love about this role:

 

• Base salary, plus earned target commission
• Opportunity to build a strong sales foundation within a highly-engaged team of peers and sales leaders
• Potential to develop into advanced sales roles or even sales leadership roles within Health or across other TELUS business units
• Build knowledge and experience in the Canadian healthcare and benefits industry
• Active support of your personal development with leading-edge training and development tools
• Managers who genuinely care about your growth within the organization
• Hybrid work model available, offering flexibility that balances a high-performance sales culture with employee autonomy.

 

How you will succeed:

 

• Booking new and existing patients via inbound requests, outbound sales campaigns and other means
• Leverage patient interactions to create prospects to generate incremental revenue opportunities
• Ensure cancellation and reschedule requests are managed to optimize revenue
• Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers
• Actively listening to patients, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans
• Becoming an expert in our internal systems, working with our partners in sales, product, marketing and operations, and improving our conversion capabilities

Qualifications

 

How you will succeed:

 

• Booking new and existing patients via inbound requests, outbound sales campaigns and other means
• Leverage patient interactions to create prospects to generate incremental revenue opportunities
• Ensure cancellation and reschedule requests are managed to optimize revenue
• Delivering best-in-class customer experiences, building strong relationships, and influencing decision makers
• Actively listening to patients, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans
• Becoming an expert in our internal systems, working with our partners in sales, product, marketing and operations, and improving our conversion capabilities

 

What you will bring:

 

• Interest in the Canadian healthcare landscape and delivering superior customer-experiences 
• Positive mindset, curiosity, and an eagerness to learn with high energy level
• Ability to establish customer rapport and build relationships on the go
• Entrepreneurial approach paired with a laser-focused pursuit of success
• Discipline around time management, setting priorities, and accomplishing goals
• Adaptability to change in a high-performing and fast-paced environment
• Confident interpersonal, communication, collaboration, and virtual presentation skills
• Bilingual English and French 
• Proficiency with Salesforce is an asset

 

A bit about us:

 

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability — your unique contributions and talents will be valued and respected here.

 

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

 

Salary Range: $40,000 - $70,000

SIP Range: $15,000 - $25,000

Role Type: Replacement Role – maternity leave