About Belong We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious. Come Build the Future of Home At Belong, we don’t believe homes should be owned by institutions or that renting should feel like a transaction. We believe homes should be owned by regular people, and renting should feel like belonging.To bring that future into reality, we’ve built a new system, one that fuses full-stack logistics, breakthrough AI, and a deep sense of humanity. Today, we serve homeowners and residents across the country. Tomorrow, we’ll serve millions. But scale alone doesn’t matter. What matters is how people feel in the system we build. That’s where you come in. The Mission We’re looking for a rare kind of leader. Someone who can architect and run one of the most emotionally charged, operationally complex, and strategically critical stages in the rental journey.These moments make or break customer trust. They involve physical logistics, digital orchestration, emotional stakes, and financial precision all at once.We’ve built the pieces. Now we need someone to lead them into greatness.This isn’t project management.This is ownership at a national scale.This is team building across time zones and languages.This is operational innovation in a mission-driven company that’s here to stay. What You’ll Own AI-First OperationsAt Belong, artificial intelligence isn’t a bolt-on, it’s in the bloodstream of our operations.We’re embedding AI into the very core of how transitions happen:Predictive models for scheduling and dispatchSmart triaging and routing of fieldworkAutomated homeowner and resident updates that feel humanDynamic workforce optimization based on real-time constraintsAs Owner, you won’t just use AI, you’ll help shape it. You’ll partner with our product and engineering teams to translate operational pain points into AI-powered solutions. And you'll become the bridge between what’s possible and what’s transformational.This is your chance to be part of a future where software and empathy scale together. Lead a Mission-Critical ProgramArchitect and scale our end-to-end member transition programs across multiple markets.Own service delivery, quality control, KPI outcomes, and continuous improvement.Build and evolve SOPs that set the gold standard for operational excellence. Build & Elevate a Global TeamInspire, train, and scale a high-performing, globally distributed operations team.Set the tone, tempo, and bar for excellence. Then raise it. Drive Operational Strategy with Product & EngineeringUse your voice at the strategy table.Work side-by-side with Product and Engineering to define tools, automations, and AI enhancements that make our system better every day. Transform Data into ActionDesign and manage dashboards that provide full visibility into program performance.Translate raw data into decisions that move the needle on satisfaction, retention, and cost-efficiency. Create Belonging Moments at ScaleEstablish proactive communication loops that earn trust from homeowners and residents at critical moments.Implement feedback systems that turn small moments into major product and process insights.
What We’re Looking For Deep experience designing and running operations in a technology-enabled, customer-centric environment.Strong fluency in systems thinking, process design, and data analytics (SQL, Looker, Tableau, etc.).Leadership in ambiguous, high-growth settings—bonus points for marketplace, logistics, or home services experience.A heart for the customer. A head for the system. A will to win. PreferredSpanish fluencyExperience partnering closely with Product & Engineering teamsPrevious exposure to property management, logistics, or complex service delivery
Why This Role MattersThe person in this seat will design the invisible and visible infrastructure behind one of Belong’s most impactful promises: a move-in and move-out experience that feels like care, not chaos.
