MidFull TimeEN
Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution.
Accountable for accurate and timely monthly resident billing.
Ensure proper procedures and follow-ups are executed, according to SOP’s.
Coordinate with UEM team members to ensure timely receipt of monthly utility bills.
Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client.
Provide customer support for residents with questions about utility charges.
Partner with other team members on projects and audits related to the success of the ResidentUtility service.
Assist team members, as needed, to fulfill their job duties.
Meet department metrics and KPI’s.
Excellent communication skills – both verbal and written.
Quick learner with the ability to adapt to a dynamic environment.
Basic computer skills and experience with Microsoft Office products, specifically Microsoft Excel.
Ability to deliver quality results with strict deadlines.
Excellent problem-solving skills and attention to detail.
Self-motivated with or without supervision; a healthy desire to constantly succeed.
Organizational skills needed to balance workload to achieve optimal results.
Ability to work well with others in a team setting.
