MidFull TimeEN
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
https://www.trulieve.com
Requisition ID: 19407
Remote Work Available: No
Job Title: Assistant General Manager
Department: Retail
Reports To: General Manager
FLSA Status: Hourly
ROLE SUMMARY
The Assistant General Manager supports the General Manager in leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
KEY DUTIES AND RESPONSIBILITIES
Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
Maintain brand standards in visual merchandising
Ensure consistent regulatory compliance with all state specific regulations
Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
Monitor and maintain store inventory
Responsible for handling and resolving patient issues and escalations when on duty
Maintain professional working relationships with business partners
Assist the General Manager in managing labor budget to meet the needs of the business
Maintain strict confidentiality and compliance
Perform other tasks that have been assigned by management
SKILLS AND QUALIFICATIONS
Two years of related experience and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Must possess the ability to train, develop and evaluate a team of 40+ employees
Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
Ability to interact with customers and team members respectfully and politely
ADDITIONAL MINIMUM QUALIFICATIONS
Must possess a valid driver’s license and pass an MVR background check (delivery locations only)
Must be able to pass a level 1 and level 2 background check
Must be at least 21 years of age
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is:
Constantly required to move/traverse throughout entire facility, including tight spaces
Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices
Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
Must have visual and auditory acuity with or without aids to perform all functions of the position
Occasionally required to remain in a seated position
WORK SCHEDULE
40-45 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.
Equal Opportunity Employer Trulieve Supports a Drug Free Workplace
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.
Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.
