Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Job Description:
The Program Coordinator provides support to Sales, Account Management, and Operations teams by ensuring completeness and accuracy on all new opportunities including program cost governance/budgeting. They serve as the primary operational support for developing itineraries, building pricings, finalizing proposals, and coordinating with colleagues in Land & Air Operations, Visas, Health & Safety, and Curriculum & Academics teams. Goals center around creating efficiencies, cost management, and improving customer experience.
Key Responsibilities:
- Provide support between sales, account management, and operations to facilitate various pricing and financial needs. Assist in reviewing price quotes from ground operators.
- Maintain service-level agreements (SLA) set by division leadership and use discretion where necessary to finalize pricings.
- Maintain and protect sensitive financial information.
- Collaborate with Sales, Account Management, and Operations to optimize Program Development functions and ensure the appropriate processes, systems, and controls are in place to price and produce high-evaluated, top-quality custom programs with healthy margins and quick turnaround times.
- Reviews, develops, and audits tour requests, ensuring logistical feasibility and accuracy. Prepare and analyze delivery-related reports to be shared with upper management.
- General pricing analysis in coordination with Product, FP&A and Sales leadership
- Maintains program costs/budgets/price books in tour delivery systems(s)
- Provides support on other projects and tasks as requested by management. May be assigned responsibilities related to program development, pricing, or program operations/management.
- Support Manager and Director of Product Management in other projects as needed.
- Maintain knowledge of company policies and procedures so as to serve as an effective staff member.
- Support company policies and management decisions with a sense of urgency and professionalism.
- Foster communication within the department, with other departments, and with management.
- Seek out and participate in internal and external programs that facilitate personal and professional growth.
- Identify and discuss personal and professional growth goals with Team Leader or other management.
- Attend and contribute to team meetings (Program Management/Product Delivery/Sales/etc.).
- Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission.
Qualifications:
- Ability to communicate clearly and effectively with internal staff and management.
- Close attention to detail and extremely organized.
- Handles pressure well and can multi-task.
- Ability to problem-solve and make business decisions confidently.
- Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
- Concern for how decisions impact customer experience and the bottom line.
- General understanding of the student travel industry and/or the WorldStrides business model.
- Knowledge of world destinations, with some international travel experience preferred.
- Accounting or Business Admin Bachelor's degree is preferred.
Work Perks
- Fun & driven environment.
- Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
- +10% of gross salary as food stamps.
- 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
- Statutory Holidays by Mexican Federal Labor Law.
- Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
- Flexible work schedule providing on-site and hybrid opportunities.
- Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
- Fitness opportunities.
- Employee Assistance Program (EAP)
- Paid statutory parental leave.
WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.
