Senior Product Manager (Platform)

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers people to perform at a higher level through a deeper understanding of their bodies and daily lives. We handle massive amounts of data continuously streaming up to the cloud from people improving their health and wellness - from the world’s greatest athletes to people managing and seeking to improve their health and longevity.

The Platform Software org focuses on building features that retain our member’s trust through security, expand our global presence through international expansion, as well as drive our developer experience.

As a Senior Product Manager on the Platform Team, you will define and drive the strategy and roadmaps, for our Identity team and our internationalization team. You will drive direct member facing improvements for members all over the world, helping them securely access and control their accounts and data. Own the end-to-end identity platform, including authentication, authorization, identity lifecycle systems, while delivering seamless member-facing experiences across mobile, web. You will also drive a coordinated roadmap on our international expansion across multiple languages and decide expansion strategy directly impacting bookings.

RESPONSIBILITIES:

• Take ownership of key company metrics related to member account security, login and access conversion rates, usage rates of login controls, and other relevant indicators that report up to the executive team.

• Set a product strategy, roadmap, and measurable goals for your product area and team.

• Manage end-user experiences, including login across mobile, web, and API.

• Balance security with user experience for a product worn and utilized daily across the globe.

• Collaborate with Engineers and Analysts to break down and prioritize user needs, and to scope and define detailed product requirements.

• Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies.

• Conduct in-depth analysis to formulate compelling business cases for new product ideas and to assess the performance of launched features.

• Develop and manage relationships with third-party suppliers, vendors, and services to ensure smooth operations.

• Facilitate product discovery, development, and delivery for new products and improvements across mobile and back-end infrastructure.

• Collaborate cross-functionally with Software, Information security, Finance, Marketing, Growth, and other departments to drive business strategy and integration of critical workflows.

QUALIFICATIONS

• Proven experience in Product Management with a clear record of successful delivery and impact collaborating with a highly technical engineering team.

• Deep analytical skills and a bias for data driven decision making.

• Experience with SQL/Amplitude/Sigma for data analysis is a plus (and will be required to learn on the job).

• Experience with AI tools to drive productivity and data analysis.

• Experience working with security teams and translating security requirements to product deliveries.

• Experience working on subscription products, within a DTC company/team, and/or on both mobile and web products is preferred.

• Experience coordinating across multiple teams and stakeholders to deliver business impact.

• Curiosity led and willingness to learn and grow in a fast paced environment.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.   Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.   WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.   The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.   At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.   The U.S. base salary range for this full-time position is $155,000 - $215,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.    In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.   These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.