Client Service Supervisor (Mail/Reprographics)

SPS | On-Site Leadership Opportunity

SPS is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics operations within a professional client environment. This role is ideal for a hands-on operational leader with experience managing mail services, shipping/receiving, copy and print production, and customer service teams in a fast-paced corporate setting.

We are specifically seeking candidates with prior mailroom and reprographics experience. Experience in both areas is required.

What You’ll Do

Operational Management

• Oversee daily mailroom operations including incoming/outgoing mail, package handling, shipping/receiving, courier coordination, and accountable mail.
• Manage reprographics and print production services including high-volume copy, print, scanning, binding, finishing, and document support.
• Ensure all client requests, production deadlines, KPIs, and service expectations are completed accurately and on time.
• Monitor and maintain mailroom and reprographics equipment, supplies, and vendor support.
• Track operational metrics, workflow, and service performance while identifying opportunities for process improvement.

Client Relationship Management

• Serve as a primary point of contact for client requests and daily operational support.
• Deliver exceptional customer service while maintaining a professional and solutions-oriented environment.
• Build strong relationships with client leadership and end users through responsive communication and operational excellence.

Leadership & Team Oversight

• Supervise and support onsite mailroom and reprographics staff, including scheduling, training, and daily workflow coordination.
• Coach and develop team members while promoting accountability, collaboration, and high service standards.
• Maintain compliance with SPS policies, safety procedures, confidentiality standards, and client requirements.

Qualifications

• Minimum 3+ years of lead, supervisory, or management experience in mailroom and reprographics/copy-print services required
• Prior hands-on experience supporting mailroom operations and reprographics services required
• Experience with shipping/receiving, production printing, scanning, binding, and finishing equipment
• Strong customer service, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced professional environment
• High School Diploma or equivalent required; Bachelor’s Degree preferred

Physical Requirements

This position may require moving throughout the worksite for extended periods of time and occasionally transporting office materials or packages with or without reasonable accommodation. Employees may operate office and production equipment and perform tasks requiring attention to detail. SPS is committed to providing reasonable accommodations to qualified individuals with disabilities.

Why SPS?

At SPS, we deliver world-class business support services while building strong client partnerships and empowering our teams to succeed. We are looking for leaders who bring operational expertise, professionalism, and a passion for service excellence.

If you have proven mailroom and reprographics leadership experience, we encourage you to apply.

Note: this is a general job posting for this position that is not designed to cover every aspect of this position.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$50,000—$55,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.