About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA The JobAs a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You’ll help drive day-to-day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards.
What You'll Do
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Team Leadership & Support (70%)
Lead and coach RFSMs to meet performance and quality targets
Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
Act as a primary escalation point for subcontractor and field issues
Ensure consistent execution of processes, workflows, and service standards
Lead onboarding and training efforts for new team members
Cross-Functional Alignment & Execution (30%)
Collaborate with internal teams to resolve service delays, escalations, or process gaps
Collaborate with Partner Account Managers (PAM), who oversee high impact FSP Relationship Management, to drive towards strong field performance
Analyze service data to identify trends and recommend improvements
Support documentation and process updates for field operations
Ensure accurate tracking of service quality and subcontractor performance
Who You Are
A thoughtful leader who knows how to coach and motivate others
Confident in making team-level decisions and handling escalations
Organized and proactive in identifying areas for improvement
Comfortable navigating a fast-paced, remote-first work environment
Strong communicator who builds trust across teams
Experience You’ll Need
4+ years of experience in solar operations, field service management, or subcontractor oversight
2+ years of experience leading or coaching a distributed team
Solid understanding of residential solar systems and service workflows
Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)
Experience That’s a Plus
Experience in a startup or high-growth company environment
Familiarity with platforms like Salesforce, GSuite, Slack, or similar
State Electrical Contractor License Holder
NABCEP certification
Experience scaling field teams or managing national service operations
Logistics
We plan to have this role start by the end of June
We are unable to provide sponsorship for this role, now or in the future
Work-Life & Culture
Most of our roles offer the opportunity to work remotely
If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
Grow with Us
We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
Manager, Residential Field Service Operations (this role)
Senior Manager, Residential Field Service Operations
We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
PrivacyCalifornia-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/Diversity and InclusionWe strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
