MidFull TimeENNorth America
About Removery:
Join us at Removery - the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys.
Removery was formed in 2019 through a merge of the four leading tattoo removal brands. Now, with more than 150 studios located in the United States, Canada, and Australia, and over two million successful treatments to date – we’ve raised the standard for the entire industry.
Using best-in-class innovative PicoWay® laser technology, we ensure safe and effective tattoo removal. The foundation is in place continue growing globally, as we are committed to making tattoo removal safe and accessible to as many people as we can.
POSITION OVERVIEW
Reporting to the SVP of Operations, the Regional Manager will lead the allocated region in providing outstanding tattoo removal services to our clients and drive operating results. The role will include broad operational and people management for the region and be focused on business outcomes through activities and analysis by driving leads through local channels, improving selected KPI metrics including show rates and conversions.
Regional Managers are responsible for adequately and appropriately allocating resources to sites such that Removery objectives in staff costs are met. Additionally, you will be expected to contribute to and implement process and policy to optimize the operations of Removery locations. These include processes related to CX, consultation, treatment, follow up and reviews as well as community events. The Regional Managers will also contribute to and implement policy manuals and ensure compliance to all operational policies.
POSITION RESPONSIBILITIES
Provide leadership, inspiration, coaching, mentorship, and guidance to your team members to achieve engagement and drive business results
Monitor and drive positive outcomes of operating metrics (KPI’s) including leads, conversions to consult, package, Tx, show rates, cancellations, artist referrals
Work with Team Leads, Regional Team(s), Director of Operations, and COO to develop targets and goals for studios within region and establish annual budgets
Partner with VP of Clinical Ops and clinical team to identify training needs and ensure clinical targets and outcomes are being delivered
Monitor and analyze monthly P&L reporting for region and develop action plans where appropriate
Co-ordinate regular and timely regional team meetings and any team 1:1 meetings
Lead and implement new initiatives, gaining buy-in from team members on why changes are positive, and ensure standards are maintained across your region
Analyze client feedback, develop, and implement any training or change programs to improve the CX where appropriate; Continuously assess and identify opportunities to enhance client experience
Lead and implement new initiatives in partnership with the support team, and ensure proper communication to team members within your region and execution
Represent Removery brand and culture
Inspire team growth through targeted performance management and individual development plans to promote an environment of accountability and engagement
Monitor, measure, and hold teams accountable for execution of operational expectations
Additional responsibilities, as needed, to set your locations and the business up for success
Responsible for overall plan to execute artist relationships in region.
Develop new relationships, nurture existing relationships
Develop targets for referrals
Produce reports for region on relationships stats
Lead the local area marketing plan
Understand the local community
Identify opportunities to develop relationships within community ie: sponsorships, education
Liaise with marketing team to develop any collateral for region
Manage the distribution of any promotional material, report on this where possible
Provide training for team(s) to successfully maintain marketing programs
Ensure optimal time management of human resources
Identify any training or career development needs and work 1:1 with team members to ensure optimal engagement
Identify and communicate team capabilities to leadership and create an environment of talent development within your region
Liaise with Location Development team in identification and management of the new location openings within your region
Aid in on the ground project management for new location projects
Attend weekly updates for all projects in regions
Partner with marketing to develop launch plan that is appropriate for the location
Visit sites and provide updates to team when required
Provide site visit recap for archives
POSITION REQUIREMENTS
Passion for the tattoo removal industry and desire to grow the business with a focus on driving culture and engagement throughout the team
Previous leadership experience overseeing multiple locations required
Minimum 3 years’ business experience with focus on developing relationships, customer experience, business development, marketing and communications environments, and achieving positive operating results
A natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role
Successful track record of building teams and developing strong talent
History of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectives
Strong connectivity and understanding of client needs
Develop and implement solutions, resourcefully
Excellent Corporate communications and ability to work across teams
Ability to focus on results and deliver outcomes in agreed timeframes
Business development focused, with strong financial acumen and analytical skills
Planning, prioritization and organizing skills
Creative and proactive approach
Skilled at providing and receiving constructive feedback for the betterment of self and others
Open and willing to change with a strength in describing the reasons for change
Empathetic toward team members and disciplined in achievement of goals
Proven ability to develop, manage and implement new business initiatives and change programs
Willingness and proven ability to be resourceful and solution-oriented
Ability to work with minimal supervision and direction, and quick to learn
Hardworking and committed to our brand goals and your team’s success
Located in St. Louis, MO, Kansas City, MO, or Minneapolis, MN with flexible working hours, requires the ability and willingness to travel 50-75% of the time, with consecutive overnight stays, plus other opportunities on the east and west coasts!
You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:
Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
50K in Life Insurance, at no cost to you! Plus, the option to purchase more
120-hours of accrued, paid, vacation time
Paid Parental Leave
Eight (8) company paid holidays
8 hours of paid volunteer time per year
Employee Emergency Fund to assist in times of financial hardship
401K with generous Company Match
A Team Member Referral Bonus Program
Employee Assistance Program – benefits to help you manage daily responsibilities
Collaborative work environment with an amazing culture committed to diversity and inclusion
Ongoing Comprehensive Training
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Equal Opportunity Employer
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