ExecutiveFull TimeEN
Job Title: Head of Customer Engagement Events & Exhibits, EMEA
Location: London, Dordrecht or Heidelberg
Application Deadline: 21st May 2026
Purpose of the Role
The Head of Customer Engagement Events & Exhibits, EMEA is responsible for increasing customer loyalty and retention amongst librarians, authors and researchers in institutional markets by organising excellent, fit-for-purpose events and exhibits and overseeing the executing, planning and budgeting of B2B and B2C Exhibits in the region. This in partnership with our internal stakeholders including Sales teams, Research Marketing teams and Editorial teams will develop and implement events and exhibits utilising internal and external resources. The Head of Customer Engagement Events & Exhibits EMEA ensures the branding and professional profile of Springer Nature in all institutional markets in events, exhibits and partnership settings and is the point of contact for our stakeholders in EMEA. Head of Customer Engagement Events & Exhibits EMEA will head the EMEA Events & Exhibits teams and support and guide the (Sr)Events & Exhibits manager(s) in the region.
Responsibilities
The Head of Customer Engagement Events & Exhibits EMEA
Plans, organise, executes and oversees annual program of institutional customer events in the region.
Provides strategic marketing input and market research support to new event development initiatives and understands and monitors new opportunities, trends, and competition in the scientific B2B2C event marketplace, recommending action for opportunities.
Works collaboratively within Research Marketing teams as well as with Sales and Editorial teams to build brand awareness through development of engaging content to nurture leads, demonstrate value, and position Springer Nature as the industry thought leader.
Is responsible to track and maximise lead generation and ROI on all executed events and exhibits.
Co-creates content of institutional events including development of session topics, agenda setting, contact internal session leaders, set up session structure, prepare sessions, create final master deck, delivery meeting summary.
Coordinates internal and customer facing communication.
Monitors and reports on event budget, planning and results, leads, customer satisfaction, ROI related results and reports back to relevant stakeholders.
Manages EMEA events and exhibits staff
Key Relationships
Customer Engagement department
Marketing Strategy, Marketing Planning, Marketing Operations, Marketing Data, Analytics & Technology, Content Marketing team
Regional Institutional Sales Teams
Publishing/Editorial teams
Institutional & Commercial B2B Customers
Researchers
Experience, Skills & Qualifications
Experience
Experienced working in an international matrixed marketing and sales environment.
Extensive International (live) event organisation experience
Proven management skills of direct reports
Online and virtual meeting and event organisation
Marketing experience within the library/information service industry.
Proven planning, lead generation, project management and budgeting skills.
Skills
Commercially minded with a strong drive for success.
Creative and self-sufficient.
Excellent and engaging communicator.
Deadline oriented and decisive problem solver.
Strong organisational and project management skills.
Financial awareness and tracking
Computer skills like: MS Office, G-Suite, Social Media, CRM
Qualifications
College or university degree with a Marketing or Business focus.
Skills associated with this role:
#LI-IW1
Job Posting End Date:
22-05-2026
