Major Projects Service Operations Manager

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2025, we had annual net sales of EUR 11.2 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.  At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

We’re looking for an experienced Major Projects (MP) Service Operations Manager to lead the service performance and lifecycle care of our MP portfolio across the region. This is a high-impact leadership role responsible for service excellence, technical performance, customer satisfaction, and overall P&L outcomes for MP Service.

What will you be doing?

• Lead end-to-end operations for MP Service, ensuring safe, reliable, and high-quality service delivery.
• Own service KPIs and SLAs, including availability, callout performance, entrapments, and customer satisfaction.
• Act as the primary relationship owner for MP service customers together with Key Account Managers.
• Provide strong technical support and guidance for complex troubleshooting across elevators, escalators, HiRi, and digital solutions.
• Drive continuous improvement in service methods, maintainability, safety, and reliability.
• Manage spare parts planning and availability for MP sites.
• Strengthen project-to-service handover quality in partnership with Installation, Quality, and Technical teams.
• Develop technical and operational competencies within the regional MP service teams.
• Support service tendering with insights on maintainability, lifecycle care, and reliability engineering.
• Own MP Service P&L, driving revenue growth, cost optimization, and digital execution excellence.

Are you the one?

• Strong background in service operations, preferably in elevators, escalators, or similar technical industries.
• Proven leadership experience managing technical teams and customer portfolios.
• Deep understanding of service processes, reliability engineering, and lifecycle asset management.
• Excellent communication, customer management, and problem‑solving skills.
• Ability to drive continuous improvement and deliver results in fast-paced, complex environments.

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

 

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/