About UsAt Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.About the Role
Leap Tools is looking for a Strategic Partnerships Manager to join our Real Estate Team and help drive the long-term success of our partner network. This role is focused on managing and growing relationships with existing real estate partners, ensuring a seamless experience from onboarding through the full customer lifecycle.As part of a rapidly growing area of the business, this role requires an entrepreneurial mindset and a strong sense of ownership. The ideal candidate is someone who excels at managing client relationships, is comfortable identifying opportunities and can develop structure in an evolving environment. You should be energized by growth, adaptable to change, and motivated by the opportunity to help shape the future of the Real Estate department.You will work closely with Product, Marketing, and Sales teams to deliver solutions that improve partner satisfaction, retention, and overall business growth.Key Responsibilities
- Own and manage the health, success, and retention of strategic real estate partners from onboarding through launch and expansion
- Serve as the primary point of contact for critical partner relationships, ensuring a high level of engagement and satisfaction throughout the customer journey
- Develop a deep understanding of partner goals, business challenges, and market opportunities to provide strategic guidance and support
- Identify risks and create action plans to improve adoption, performance, and long-term success
- Act as the voice of the customer internally by advocating for partner needs, feature requests, and market opportunities
- Support product launches, feature rollouts, and go-to-market initiatives by aligning internal teams and external partner communications
- Help build and refine internal processes, playbooks, and best practices to support a growing partnerships and client success function within the Real Estate vertical.
- Track and report on partner health, success metrics, adoption trends, and growth opportunities
- Contribute to strategic planning and partner network growth initiatives across the Real Estate vertical
Qualifications
- 2+ years of experience in Strategic Partnerships, Account Management, Customer Success, or a related client-facing role
- Experience working with enterprise clients or strategic partner networks
- Strong relationship management skills with the ability to build trust across multiple stakeholder levels, including executive levels
- Entrepreneurial attitude with comfort operating in ambiguity and building processes from the ground up
- Proven ability to take initiative, work independently, and stay organized in a high-growth environment
- Strong cross-functional collaboration skills with the ability to influence without direct authority
- Excellent communication, presentation, and organizational skills
- Familiarity with the real estate industry and associated stakeholders (MLSs, brokerages, search portals, are the broader ecosystem) is considered a plus
What Success Looks Like
- Partners are successfully onboarded, engaged, and retained
- Internal teams are aligned around customer needs and strategic opportunities
- Product and marketing initiatives reflect real partner feedback and business impact
- Scalable processes are built and maintained to support continued growth of the Real Estate partnerships function
- Long-term partner growth, satisfaction, and expansion opportunities are consistently identified and executed
About our culture- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- Work anywhere in the world for up to 3 months!
- We value families, by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!
About our hiring processNow: You upload your resume and complete a brief questionnaire.Step 1: We arrange a video call with you to assess your abilities.Step 2: You attend the second video interview soon after.Step 3: You meet one of the founders.Step 4: You receive an offer.
Take the Leap. Apply now.Our demo, in case you missed it:
https://www.roomvo.com/rugdemo4rAI in Recruitment - At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices.Expected salary range, Ontario based: $70,000 - $100,000 + other benefits.
We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation.
This is an existing vacancy on the team.Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at ta@leaptools.comTake the Leap. Apply now.Our demo, in case you missed it: https://www.roomvo.com/rugdemo4rYou should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation. 
