Job Summary:
The Safety Supervisor is responsible for ensuring operational excellence, safety compliance, and consistent performance across ramp and customer service teams. This role plays a critical part in monitoring daily operations, enforcing safety standards, coaching team members, and supporting continuous improvement in service delivery and compliance with all airport, airline, and regulatory requirements.
QUALIFICATIONS:
A. EDUCATION AND EXPERIENCE
- 1+ year of experience in airport ramp or customer service operations required.
- Prior leadership, safety, or training experience strongly preferred.
- Strong knowledge of airport safety procedures and airline service standards.
- Excellent communication, observation, and problem-solving skills.
- Ability to lead by example in a fast-paced and physically demanding environment.
- Must be able to obtain all required airport and airline clearances.
PREFERRED EXPEREIENCE
- Hands-on leadership with a team-first mindset
- Ability to multitask, adapt, and lead in a fast-paced environment
- Proficient in MS Office and operational reporting tools.
B. PERSONAL AND PHYSICAL REQUIREMENTS
- Ability to communicate clearly and concisely in English in both verbal and written communication.
- Ability to work from verbal and written instructions.
- Treat all information as confidential.
- Must be able to lift, stoop, squat, push stand and/or bend throughout shift.
- Must pass pre-employment and random drug tests.
- Must pass pre-employment background check.
- Must be able to verbally direct in English.
- Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
- Must have clear driving record.
C. PERFORMANCE RESPONSIBILITIES
- Must be able to perform all duties of subordinate employees when necessary.
- Must be familiar with all pertinent regulations. Company/Client/Government Agencies).
- Monitor employee activity and makes adjustments as needed
- Make sure employee follow all regulations/procedures
- Deals courteously and tactfully with fellow employees
- Communicate effectively with fellow employees and client representatives
- Make recommendations to General Manager and/or Ops Manager regarding personnel performance
- Report inquiries and other major incidents to General Manger/Ops Manager or Account
- Respond to inquiries from client, staff, and passengers in a courteous manner
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Do all the reports accurately and in a timely manner.
- Must be familiar with all FAA/Airline/Company/Airport regulations
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
- Adhere to company policies and procedures and participate in achievement of company objectives
- Complete a full audit of each team member in Blue Kango monthly
- Act as Supervisor in case of absence
- Mentor to all ramp team
- Perform other duties as requested.
