Purpose:
To serve the needs of each guest in a manner such that we ensure his or her continued patronage. We require sincere dedication from every one of our Team Members to provide an exceptional experience and outstanding service.
Key Responsibilities:
- Greet guests within one minute of being seated
- Work in a team environment and communicate well with guests and fellow Team Members
- Introduce yourself by name and provide great salesmanship thru menu presentation and suggestive selling
- Serve the guests food and beverages in a courteous and timely manner
- Provide responsible alcohol service adhering to the company policies and state and local regulations
- Ring in orders correctly and in a timely fashion to allow appropriate ticket times
- Seat guests and answer the phone when Host staff not present or available
- Pre-bus tables in your section and surrounding sections. Abide by full hands in and full hands out mentality
- Run food, refill beverages and complete running side work throughout the shift
- Offer every guest an after dinner drink or dessert every time
- Perform correct and timely cash outs for guests
- Bus and reset tables in a timely fashion in compliance with trained timing specifications
- General cleanliness i.e. floors, restrooms, doors and windows
- Complete side work duties
- Observe guests and report any concerns or complaints to Management prior to the guest leaving
- Give sincere final greetings to guests and invite them to return
Physical requirements:
- 100% Ability to communicate clearly in English
- 100% Walk and stand for long periods of time ( 6-8 hours)
- 80% Reach, bend, stoop, wipe and lift up to 60 lbs.
Qualifications:
- Must be 19 years old to serve alcohol or as state regulations dictate
- Must have friendly and outgoing personality and demeanor
- Must be a problem solver and have the ability to keep calm under pressure
- Able to multitask and stay organized in a fast paced environment
- Able to perform physical requirements
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
