General Summary:
Supports store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What's Right, We Belong. Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.
Essential Duties and Responsibilities:
Be empowered to meet the customer where they are and personalize their experience:
- Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
- Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
- Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.
Be committed to the customer having a consistent positive experience:
- Reviews, understands and clearly communicates daily progress.
- Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
- Work closely with the store leadership team to understand and follow all policy and procedures.
Bring the power of shoes to life by leveraging in-store and digital services:
- Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
- Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Communicates supply needs to ensure successful operations in all areas of the business.
Be responsible to pause and put the customer first:
- Helps ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
- Addresses associate and customer concerns and escalates as needed.
- Supports team in associate timekeeping activities.
- Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
Bring fun and energy to everything you do:
- Recognize associates through our company recognition tools.
- Support team by training and coaching associates.
- Performs all other associate duties within store.
- Performs other duties as assigned by the Store Manager or other leaders.
Required Skills:
- Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to move with tempo and hold team accountable to meet time bound expectations.
- Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
- Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience:
- Minimum 2 years' workforce experience.
- Minimum high school graduate or equivalent.
