Customer Service Officer | Industrial - Forrestdale WA

ABOUT US

Owned and operated by the Manuli Ryco Group, Fluiconnecto Ryco excels in the management of fluids in hydraulic systems. We cater to various industries, including mining, construction, agriculture, marine and oil & gas. The Group continues to drive the hydraulic and fluid conveyance industry forward with our high-quality products, technical service and expertise and global reach.

THE JOB OPPORTUNITY

Looking to join our NEW Fluiconnecto Ryco brand offering a professional environment of Respect, Safety with a can-do attitude?

Entering an exciting new phase of growth for the organisation, we are now seeking a Customer Service Officer to join our small and friendly team based at Forrestdale WA.

If you enjoy providing outstanding customer service and have experience within Industrial sales or a similar industry, then this is the role for you!

In this position you will be required to provide premier customer service and offer timely solutions in resolving enquires with our valued internal and external customers. You will work within a small yet talented team in a collaborative, supportive environment where your contributions are valued.

We are offering a secure, permanent full-time role with career development opportunities, a forward-thinking company culture, and a bright future within a growing global brand.

RESPONSIBILITIES / DUTIES

• Deal with all inbound Internal Sales enquiries
• Prepare customer quotes as required
• Process customer orders and invoices as required
• Assist new customers with product selection
• Answer telephones and respond to our clients’ queries which may include following up orders, responding to complaints or providing technical support
• Sourcing & offering alternative products
• Processing all specific customer credits from start to finish

SKILLS AND EXPERIENCE

• Have extensive experience in Customer Service, Internal Sales, Technical or Support functions
• Hydraulics experience or similar experience in an industrial setting preferable
• Be an excellent problem solver
• Come with great time management skills
• Have exceptional organisational skills
• Have the ability to manage multiple tasks efficiently

WHY US

Remuneration: Competitive salary offered $$$ (paid fortnightly)

Permanent role: Work in a secure permanent, full-time role with career progression

Well-established- Take pride in working for a long-standing world leader in the manufacturing hydraulics industry Professional development- Full training is provided in this role with career progression pathways Social culture- Enjoy working with a friendly team and supportive management Birthday leave- enjoy and celebrate how you want, it's on us! Employee benefits- Access to a range of discounts on utilities, travel, retail, tech, wellness, dining and more! Instapay! Access your wages before pay day with Instapay

HOW TO APPLY

If you believe you have what it takes, please apply via SEEK with your CV and custom cover letter by clicking on the "Apply for this job" button above.