Customer Care Advisor

About the role 

Are you passionate about creating exceptional customer experiences? As an Advisor – Customer Delivery, you’ll be at the heart of resolving complex customer issues and delivering expert support across the Perth metropolitan region. Your work will directly contribute to positive outcomes for our customers and the community. This role will be Full time and based at Canning Vale.

What the role will involve

• Addressing customer and community concerns related to water, wastewater, and drainage services.
• Working closely with internal teams and external partners to investigate and resolve issues quickly and effectively.
• Managing your workload independently, prioritising tasks, and ensuring timely resolutions.
• Making thoughtful decisions that reflect our values and commitment to outstanding service.

About you

• You will be a customer champion with a proactive, can-do attitude and a genuine passion for helping others.
• Strong background in handling escalated customer enquiries and complaints.
• You thrive in fast-paced environments and can juggle priorities with ease.
• You know how to foster strong connections with stakeholders and work collaboratively.
• Experience across multiple service channels – from phone calls to face-to-face interactions.
• Tech-savvy familiar with corporate systems used for customer engagement and correspondence.
• Knowledgeable in the legislation, policies, and procedures that guide our operations.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. 

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.  

Applications close 17th of May 2026.

Our commitment to a diverse and inclusive workplace: 

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website