Job Purpose:
The Agency Program Coordinator (APC) / Government Travel Credit Card (GTCC) Analyst manages and administers the Government Travel Charge Card (GTCC) program for staff and ship personnel. This role ensures compliance with GTCC policies and procedures, provides customer support to cardholders, and coordinates with financial institutions and government offices to maintain accurate account management and resolve travel card issues. The position supports command readiness by maintaining proper oversight of travel card accounts, ensuring cardholder compliance, and assisting with reconciliation and dispute resolution.
Responsibilities:
- Manage the Command Government Travel Charge Card (GTCC) Program for CNSG-C staff and ship personnel.
- Serve as helpdesk support for travel card inquiries, providing guidance and customer service to cardholders on GTCC policies, procedures, and responsibilities.
- Establish and manage new GTCC accounts while ensuring compliance with command and higher-echelon policies and procedures.
- Review and validate cardholder access to electronic systems related to travel card management and terminate access when personnel transfer, retire, or separate.
- Process and approve new card applications and coordinate replacement cards when required.
- Coordinate with the Command Defense Travel System (DTS) Organizational Defense Travel Administrator (ODTA) to ensure DTS profiles contain current GTCC card numbers and expiration dates.
- Ensure cardholders complete required training and the Statement of Understanding prior to activation and continued use of GTCC accounts.
- Provide cardholders with training and guidance on GTCC policies, roles, responsibilities, and proper usage.
- Serve as liaison between financial institutions, Defense Finance and Accounting Service (DFAS), the Comptroller Office, Commercial Travel Office (CTO), and travelers to resolve account issues and discrepancies.
- Monitor and assist in resolving disputed transactions to ensure timely reconciliation and prevent account suspension.
- Other duties as assigned.
Qualifications:
- Minimum eight (8) years of experience supporting Government Travel Charge Card (GTCC) programs as an Agency Program Coordinator (APC) or similar role.
- Strong knowledge of GTCC account codes, policies, and procedures.
- Experience supporting Defense Travel System (DTS) processes is desirable.
- Strong customer service and communication skills with the ability to support travelers and resolve account issues efficiently.
- Experience coordinating with financial institutions, DFAS, and command leadership to manage travel card accounts and resolve discrepancies.
- Ability to maintain accurate records, monitor account compliance, and generate reports related to travel card usage and training requirements.
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
