Are you ready to take the next step in your career? If you enjoy improving workflows, supporting healthcare technology users, and helping radiology teams work more efficiently, this could be the right fit for you.
We’re looking for an Application & Workflow Specialist, Reporting to join Sectra. This role is ideal for someone with experience supporting radiology workflows, reporting systems, or PACS environments who is excited about improving operational efficiency and helping healthcare organizations optimize how they use reporting technology.
This position plays a key role in supporting reporting workflows and operational processes across customer environments. You will partner closely with radiologists, clinical users, PACS teams, project teams, and technical resources to help customers optimize reporting efficiency, streamline workflows, and improve day-to-day operations within their imaging environments.
The ideal candidate brings a strong understanding of radiology operations, reporting workflows, and healthcare technology, along with the ability to work directly with customers to analyze workflows, troubleshoot operational challenges, support onboarding and go-lives, and deliver meaningful workflow improvements. Experience with reporting platforms such as Powerscribe 360 is strongly preferred.
In this role, you will:
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Conduct workflow analysis and support optimization of reporting related workflows within customer environments
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Support implementation, onboarding, configuration, and go-live activities related to reporting solutions and workflow processes
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Partner with customers to understand operational challenges and recommend workflow improvements and best practices
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Support troubleshooting and resolution of reporting workflow, application, and end-user issues
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Collaborate with applications, integration, project management, and customer teams to support successful customer outcomes
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Support customer training and workflow education initiatives both remotely and onsite
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Assist with workflow validation, testing, optimization, and operational readiness activities
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Help customers improve reporting efficiency and overall workflow effectiveness
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Develop and maintain workflow documentation, operational resources, and customer support materials
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Participate in customer meetings, workflow discussions, and operational improvement initiatives
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Travel to customer sites as needed to support implementations, go-lives, workflow assessments, and customer engagement activities
To be successful in this role, you should:
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Have 3–7 years of experience working within radiology, PACS, reporting systems, or healthcare imaging workflows
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Have prior experience as a PACS Administrator, SuperUser, Applications Specialist, Radiology IT Analyst, or similar role
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Have a strong understanding of radiology workflows, reporting operations, and healthcare imaging environments
- Experience supporting reporting platforms such as Powerscribe 360
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Be comfortable troubleshooting workflow and operational issues in customer facing environments
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Be organized, detail-oriented, and committed to documentation and process consistency
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Demonstrate strong communication, collaboration, and customer service skills
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Be able to quickly learn new applications, workflows, and technologies
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Be fluent in English
- Travel as required (up to 80%)
Nice-to-haves (not required to apply):
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Experience working with radiologists and reporting focused operational workflows
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Familiarity with PACS, RIS, healthcare interoperability, or imaging related systems
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Experience supporting customer onboarding, go-lives, or workflow optimization initiatives
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Exposure to healthcare integrations or reporting related interoperability workflows
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Prior experience supporting customer facing healthcare IT environments
Why this role?
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You’ll gain hands-on experience supporting complex healthcare workflows and reporting operations
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You’ll directly contribute to improving healthcare efficiency and patient care outcomes
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You’ll work closely with radiology teams and healthcare professionals to optimize real-world operational workflows
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It’s a strong growth opportunity toward advanced applications, workflow consulting, customer success, or operational leadership roles
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You’ll join a collaborative team focused on solving meaningful workflow and operational challenges
Other Information
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We recruit on an ongoing basis, and the goal is for the right candidate to start as soon as possible
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The salary range for this position is $80,000–$100,000, based on experience and qualifications
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Sectra provides a competitive total rewards package including comprehensive benefits, retirement plan with matching, and career development programs
Sectra celebrates diversity and is proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
