About us
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve.
Your Role:
In this role, The Team Lead, Digital Products & Delivery (Domain Delivery Lead), will manage several products, but will primarily be a Genesys CX focused role, accountable for the successful delivery of digital product initiatives and BAU changes within Digital Business Programs, ensuring outcomes are delivered on time, within scope, and to quality standards. The role leads and develops a cross‑functional team, drives collaboration and continuous improvement, and manages multiple delivery streams through effective prioritisation, stakeholder engagement, and adaptive leadership.
What you’ll bring
Product & Delivery Management
- The ability to drive adoption of the new Genesys Capabilities, into the enterprise.
- While this role will manage several products, we do require strong contact centre skills, telephony skills, business, and technical skills of customer interactions.
- Support roadmap and implementation planning aligned to current and future business needs and the Digital Blueprint.
- Define and prioritise business requirements across work requests, projects, and programs.
- Manage multiple initiatives and changes to ensure on‑time, within‑budget delivery.
- Coordinate product releases and drive post‑implementation improvement.
- Report on delivery status, risks, and benefits, ensuring alignment with business and Digital leadership.
Collaboration & Stakeholder Engagement
- Work closely with project teams, delivery teams, and stakeholders to enable successful production releases.
- Provide expert advice on options, risks, system impacts, and technology priorities.
- Proactively manage issues and communicate outcomes to technology and service leaders.
Technical Excellence & Continuous Improvement
- Assess existing solutions to identify improvement and reuse opportunities.
- Stay informed on emerging technologies, trends, and best practices.
- Contribute to assurance activities, standards, policies, and consistent delivery patterns.
Leadership & Capability Development
- Lead, coach, and support cross‑functional delivery teams.
- Build a high‑performing, collaborative culture aligned to organisational values.
- Ensure delivery outcomes support broader business and digital transformation goals.
Dive into Our Great Benefits:
- Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
- Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
- Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
- Subsidized Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
- Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
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Qualification and Experience:
- Bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis or related field.
- Extensive experience across multiple IT domains with strong business domain expertise.
- Genesys CX implementation experience (Mandatory), with strong understanding of Genesys CX functionality capabilities. Ability to configure Genesys CX.
- Advanced to expert knowledge of Genesys CX application design, integration, and Digital delivery.
- Proven ability to influence, negotiate, and build effective relationships with internal and external stakeholders.
- Strong leadership skills with the ability to operate in ambiguity and manage complex, matrixed environments.
- Demonstrated ability to manage multiple concurrent initiatives and competing priorities.
- Proven capability in translating complex business requirements into cost‑effective solutions, with a strong commercial and total‑cost‑of‑ownership focus.
- Excellent communication and presentation skills, with recognised thought leadership and advisory capability.
- Applicants must be Australian Citizens or Permanent Residents.
Does this sound like you? Apply now.
We support you through the application process and can modify as needed – let us know what you need.
Closing date: 22 May 2026
Please see the position description for the role’s full accountabilities.
For more information, you can contact sunil.nagarajan@sydneywater.com.au
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process. Please advise if you require any adjustments to actively participate in the application and recruitment process.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy
