Full TimeENNorth America
Role Profile
Position: Customer Sales & Service Representative
Job Location: Edmonton, Alberta
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.
Responsibilities
Must maintain 100% commitment to safety policies and procedures
Partners with Sales Representatives to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Branch sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Sales Representatives and Branch management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, branch management and internal and external customers
Perform other duties as trained and qualified for
Skills and Abilities
Possess excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently
Ability to work in a fast-paced environment
Ability to multitask and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions, and decimals.
Moderate computer skills including MS Word, Excel, internet, customer portals and email
Must be able to successfully utilize the company software
Minimum Qualifications
Minimum of 1 year Business to Business Customer Service Experience
High School Diploma or Equivalent
Must be 18 years of age or older
Moderate computer skills including MS Word, Excel, internet, customer portals and email
Ability to perform basic math
Ability to work overtime, as required
Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Preferred Qualifications
1-3 years of customer service experience in industrial distribution
Previous experience utilizing an ERP system
Product knowledge in hose, gasket and conveyor systems a plus
Physical Requirements and Work Environment
This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
Ability to work in a stationary position for extended periods of time.
Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
Ability to comprehend and follow instructions and safety procedures.
Ability to read, write and communicate in English
Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
Ability to respond to safety signals, alarms, and verbal instructions.
Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.
Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
